[Hiring] Director, Sales & Customer Success @Evidence Based Associates

Role Description

Empower Community Care is seeking an experienced, hands-on Director, Sales & Customer Success to build and lead our specialty sales and customer success teams. This is a foundational leadership role that will bring structure, coaching, and consistency to the Specialty Sales Reps aligned to community-based clinical programs, early childhood and prevention programming, and assessment and behavior-change tools.

The ideal candidate is a builder who brings rigor and consistency to pipeline and forecasting discipline, is energized by turning a high-level structure into clear process and team habits, and is genuinely excited to use AI and modern sales tools to remove friction from the sales process.

Key Responsibilities

• Lead, coach, and develop the Specialty Sales Reps and Customer Success team members.
• Propose the hiring plan for the sales organization.
• Partner closely with the Chief Growth Officer and Enterprise Sales Reps.
• Own day-to-day sales management: pipeline reviews, forecasting, deal coaching, and performance management.
• Partner closely with the Sales/RevOps Manager on pipeline stages and reporting needs.
• Actively identify and implement AI-enabled workflows and automation across the sales process.
• Partner with the CGO and RevOps to design and lead the organization's transition to a regional pod model.
• Support Empower's evolution from a house of brands to a branded house.
• Drive cross-sell and expansion motion across Empower's seven subsidiary brands.
• Attend key industry conferences and events to build brand awareness.
• Build and execute onboarding and ramp plans for new and existing sales hires.
• Partner with Implementation Success to ensure a clean hand-off process from sale to implementation.
• Provide regular, decision-oriented pipeline, forecast, and team-performance updates to the CGO and executive leadership.
• Represent the voice of the field sales team in shaping go-to-market strategy.

Qualifications

• Bachelor's degree in business, healthcare administration, or a related field; equivalent experience considered.
• 7+ years of progressive sales experience, including 3+ years directly managing and coaching a field or specialty sales team.
• Demonstrated success building or scaling a sales function.
• Strong pipeline management and forecasting discipline, with hands-on CRM fluency.
• Comfort partnering with finance/RevOps on data that lives in an ERP system.
• Proven ability to coach a team selling complex, consultative offerings.
• Excellent coaching, communication, and cross-functional collaboration skills.
• Direct hiring experience — sourcing, interviewing, and building a business case for candidates.
• Experience leading or managing a customer success, account management, or renewal function.
• Experience partnering with a RevOps, sales operations, or CRM administrator function.
• Genuine enthusiasm for using AI and modern sales tools to improve team productivity.

Requirements

• Experience in behavioral health, evidence-based programs, child and family services, human services, education, or criminal justice/juvenile justice markets.
• Experience selling or managing sales into government and managed care organization (MCO) buyers.
• Experience designing or refining commission plans and territory structures.
• Experience leading a sales team through a structural transition.
• Experience supporting a brand or portfolio consolidation.
• Comfortable and effective representing an organization at industry conferences and events.
• Hands-on experience with AI-enabled sales tools.
• Experience working in a lean, fast-moving commercial organization.

Benefits

• Competitive total-rewards package, including medical, dental, and vision coverage.
• Retirement savings.
• Paid time off and holidays.
• Life insurance.

Additional Requirements

• Employment is contingent upon successful completion of a background check.
• This role may involve exposure to confidential organizational, financial, and/or clinical program information.
• This is a remote, computer-based position requiring prolonged periods of sitting and extended use of a computer.
• Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA.
• This job description reflects the general nature and level of work performed and is not intended to be a comprehensive list of all responsibilities.