[Hiring] Director, Sales & Customer Care Training @Oxford Nanopore Technologies

Role Description

Oxford Nanopore Technologies is seeking an experienced Director, Sales & Customer Care Training to lead scalable learning programs and build commercial capability across our global Sales and Customer Care organization. This is a global leadership role responsible for:

• Training strategy, governance, and operating models
• Commercial capability development
• Competency and certification programs
• Partner enablement
• Sales methodology adoption
• Continuous commercial upskilling

The role will be based in the Americas (AMR) and will support teams across regions globally. Travel of up to 40% may be required.

Reporting to the Director of Commercial Training, NPI & Partners, this role will lead scalable learning initiatives that strengthen:

• Onboarding
• Sales capability
• Customer care effectiveness
• Certification programs
• Sales methodology adoption
• Leadership effectiveness
• Ongoing commercial development

The role is accountable for measurable readiness, adoption, and commercial impact across Oxford Nanopore's diverse portfolio.

Qualifications

• Degree in life sciences or equivalent relevant scientific experience
• Significant commercial experience within life sciences, diagnostics, or biotechnology
• Demonstrated experience leading global capability, transformation, commercial enablement, or launch-readiness programs
• Proven ability to translate complex scientific and technical information into clear, effective commercial training
• Experience developing competency frameworks, certification programs, and measurable learning initiatives
• Strong strategic and commercial judgement
• Excellent interpersonal, communication, and stakeholder management skills
• Strong organizational skills and the ability to balance multiple priorities
• Confidence communicating with and influencing senior stakeholders
• Ability to operate effectively through ambiguity and change

Requirements

• Experience leading and developing training professionals while managing priorities, resources, budgets, and external partners
• Experience operating within a highly matrixed, global organization
• Knowledge of sequencing, genomics, or NGS applications across research, clinical, or biopharma markets (desirable)
• Experience in product marketing, technical sales, or another customer-facing scientific or commercial role (desirable)
• Experience supporting regulated environments (desirable)
• Postgraduate scientific qualification such as an MSc or PhD (desirable)

Benefits

• Salary range: $165,000 to $200,000 USD
• Annual bonus and equity awards based on individual and company performance
• Healthcare benefits and participation in the company’s 401(k) plan with company match
• Short-term and long-term disability coverage
• Basic life insurance
• Commuter benefits

Company Description

Oxford Nanopore Technologies is proud to be an equal opportunity employer. We select and employ candidates based on their merits, qualifications, and ability to perform the responsibilities of the role, without regard to gender, marital status, race, religion, color, age, disability, sexual orientation, military status, or veteran status.

If you require an accommodation during the application or interview process, please contact [email protected].

Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible, and affordable molecular analysis.