[Hiring] Director of Sales, AI and Experience Orchestration @Genesys

Role Description

As Director of Sales, AI and Experience Orchestration, you will lead a team of specialist overlay sellers responsible for driving sales of Genesys’ AI powered customer experience and orchestration capabilities across EMEA. This role is focused on building, coaching, and scaling a high performing AI and Experience Orchestration specialist team that works with and through core Account Executives to influence territory strategies, accelerate deals, and drive AI-led outcomes for customers.

Key Responsibilities:

• Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers.
• Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities.
• Drive consistent execution of AI focused sales motions that support pipeline and revenue goals.
• Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models.
• Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives.
• Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements.
• Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers.
• Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach.
• Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain.
• 5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre-sales teams.
• Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies.
• Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership.
• Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth.
• Excellent communication, presentation, and executive engagement skills.
• Strong collaboration skills and comfort operating in matrixed sales environments.
• Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles.

Benefits

• Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
• Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.