[Hiring] Director of BPO & Contact Center Sales @NexGen Technologies, LLC

Role Description

NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation technology-enabled outsourcing solutions. This leader will design and execute sales strategies focused on high-value BPO engagements, omnichannel contact center solutions, AI-powered customer experience platforms, automation services, and digital transformation offerings.

The ideal candidate is a seasoned sales executive with deep experience in BPO/Contact Center outsourcing, strong consultative selling skills, and a proven ability to architect complex deals that align business needs with innovative technology solutions. Candidates must bring an established network of executive-level contacts within the BPO space, including:

• Alorica
• Concentrix
• Sitel
• Cognizant
• Accenture
• Teleperformance
• TCS
• Conduent
• CGI

Key Responsibilities

• Strategic Sales Leadership
  • Develop and execute a comprehensive go-to-market strategy for BPO and Contact Center services powered by NextGen technologies.
  • Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close.
  • Identify and prioritize target markets, verticals, and accounts for long-term revenue growth.
• Revenue Generation & Pipeline Management
  • Own and exceed quarterly and annual bookings, revenue, and margin targets.
  • Build, manage, and forecast a high-quality pipeline of enterprise BPO opportunities.
  • Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments.
• Client & Partner Engagement
  • Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams.
  • Leverage established BPO contacts to accelerate market penetration and partnership opportunities.
  • Collaborate with technology partners, system integrators, and channel alliances to expand market reach.
  • Conduct senior-level presentations, solution workshops, and strategic planning sessions.
• Solution & Proposal Leadership
  • Partner with Solution Design, Operations, Finance, and Legal teams to craft scalable, customer-centric outsourcing solutions.
  • Guide proposal creation, pricing strategies, SOW development, and contract structuring for complex global deals.
  • Ensure solutions leverage automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience.
• Market Intelligence & Innovation
  • Stay ahead of industry trends in BPO, customer experience management, digital transformation, and emerging technologies.
  • Provide feedback to Product and Innovation teams to enhance service offerings and competitive positioning.
  • Represent NexGen Technologies at industry events, conferences, and thought leadership venues.

Qualifications

• 10+ years of progressive sales experience in BPO, contact center outsourcing, CX solutions, or digital transformation services.
• Proven track record of closing large, multi-year enterprise outsourcing deals ($5M+).
• Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices.
• Exceptional communication, negotiation, and executive-level relationship-building skills.
• Established network of contacts with leading BPOs.
• Experience leading cross-functional teams in solutioning and proposal development.

Requirements

• Experience with global delivery models (onshore, nearshore, offshore).
• Strong business acumen with the ability to articulate ROI and technology value propositions.

Benefits

• Competitive base salary plus uncapped commission/bonus plan.
• Professional development support, industry certifications, and leadership growth opportunities.