[Hiring] Director Client Success @IP House

Role Description

This is a quota-carrying commercial role with a specialist focus on content protection. You will carry an annual revenue target across new business, account expansion, and retention, and you will own a portfolio of key clients based on the West Coast.

• Win new rights-holder clients across film, TV, streaming, live sports, music, and games.
• Grow the accounts you hold and protect them against churn.
• Anti-piracy expertise is central to the role.
• This is not a coordination or service role; it requires responsibility and accountability.

Qualifications

• Direct anti-piracy or content protection experience, gained at a vendor, rights holder, studio, streamer, sports league, or industry body.
• Working knowledge of piracy distribution models and enforcement methods, including DMCA processes, live event protection, and platform escalation.
• An established network among content protection, legal, and security teams at North American rights holders, ideally across the Los Angeles media and entertainment community.
• 6+ years in a quota-carrying sales, business development, or commercially accountable account management role.
• A record of meeting or exceeding an individual revenue target, and of originating and closing net-new business.
• Experience owning pricing conversations, negotiating commercial terms, and closing contracts.
• Strong retention performance across a portfolio of strategic accounts.
• Disciplined use of CRM, pipeline management, and forecasting.
• Ability to travel regularly to West Coast clients and industry events.
• Bachelor's degree or equivalent experience.

Requirements

• Experience in live sports or pre-release content protection.
• Knowledge and understanding of the brand protection market, including online marketplace monitoring and counterfeit enforcement.
• Familiarity with industry initiatives and bodies active in anti-piracy enforcement.
• Credibility with both commercial and operational audiences, and experience working across distributed teams.

Benefits

• Flexible work environment.
• Comprehensive benefits package designed to support the health, well-being, and financial security of employees and their families.

Company Description

IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

• Collaboration of an exceptionally talented team.
• Culture rooted in continuous learning, professional growth, and shared excellence.
• Opportunity to shape a fast-scaling organization with a strong reputation for results.
• Equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.