[Hiring] Director, Client Engagement @Code and Theory

Role Description

As a Director, Client Engagement within Code and Theory, you will lead day-to-day relationship management and account strategy for a major enterprise platform partner, supporting a portfolio of co-developed, productized solutions designed to be taken to market and co-sold. You’ll operate as the “front door” for partner stakeholders—building trust, aligning priorities, and ensuring a high-quality experience—while working in lockstep with the Program Director (delivery lead) who owns end-to-end execution.

This role is not centered on a single end-client account; instead, it focuses on managing a complex partner relationship and stakeholder ecosystem that enables solution development, packaging, activation, and value realization. You’ll be comfortable navigating a large enterprise organization, partnering with sales/GTM teams, and guiding complex conversations across timelines, dependencies, and tradeoffs.

What You’ll Do

• Own the partner relationship day-to-day: build trust, drive alignment, and ensure a high-quality stakeholder experience across a complex enterprise org.
• Immerse yourself in the partner’s business and market: stay current on priorities, products, competitive landscape, and industry dynamics (e.g., high-tech/martech trends). Bring informed POVs into planning and stakeholder conversations.
• Act as the primary liaison between partner stakeholders and internal cross-functional teams (strategy, creative, technology, and delivery/production).
• Partner with the Program Director to run the overall program: align priorities, manage expectations, and communicate delivery status, risks, and tradeoffs clearly.
• Mediating priorities with empathy and backbone: advocate for the work and for internal teams, and navigate situations by guiding stakeholders to solutions that are feasible and effective.
• Lead account planning and account health: establish operating cadences, QBR/exec touchpoints, and annual/quarterly planning against shared goals.
• Translate partner objectives into actionable agency strategy, ensuring work ladders to measurable outcomes and value realization.
• Champion award-worthy thinking and craft—pushing for strong strategy and execution, and creating the conditions for teams to do their best work.
• Support co-sell readiness: ensure solution packaging, messaging inputs, enablement needs, and implementation considerations are surfaced and coordinated with internal GTM stakeholders.
• Identify and pursue growth opportunities: expansion into new solution areas, additional workstreams, new activation targets, or broader adoption initiatives.
• Navigate escalations with clarity and urgency; de-escalate issues, resolve blockers, and maintain forward momentum.
• Partner on commercial and financial oversight: scopes, SOWs, change management, budget alignment, and forecasting—in coordination with the delivery lead.
• Ensure stakeholders are aligned on timelines, dependencies, and decision points—and that expectations stay realistic as work evolves.
• Operate with a high-ownership mindset—no “that’s not my job”: step in where needed to keep the program moving.

Qualifications

• Proven experience in client/partner engagement and account leadership, with a focus on stakeholder management, satisfaction, and long-term relationship building.
• Strong executive communication skills—able to influence, align, and negotiate tradeoffs across senior stakeholders.
• Demonstrated ability to be deeply curious and informed: you actively keep up with the partner’s business, products, competitors, and industry signals (earnings, market news, thought leadership).
• Experience working with large enterprise organizations, including comfort partnering with sales and go-to-market teams.
• Background in agency account management, digital transformation, martech/DXP initiatives, or related consulting/professional services work.
• Comfort discussing enterprise marketing technology (e.g., CMS/DXP, marketing workflow platforms, content supply chain, measurement) and technology-enabled initiatives; familiarity with the Adobe ecosystem (e.g., AEM, Workfront, Adobe Experience Cloud) is a strong plus.
• Strong judgment and empathy in navigating tension between stakeholder demands and delivery realities—able to protect teams while maintaining trust.
• Financial and commercial acumen, including experience supporting scopes, budgets, forecasting, and growth pipelines.
• Demonstrated ability to lead through ambiguity and complexity—multi-workstream programs with significant dependencies.
• Experience supporting contract/SOW negotiations and change management.

Benefits

• The target range of base compensation for this role is $170,000 - $215,000.
• Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.