[Hiring] Director, Account Management – Acquirer and Payment Processor Business Unit @VikingCloud

Role Description

The Director of Account Management is a strategic role responsible for transforming, leading, and scaling some of our largest customers, serving acquirers, payment processors, and strategic partners who consume VikingCloud’s Cyber Risk Defense and PCI Solutions.

• Manage an established group of tier-1 customers.
• Partner with customers to define and execute opportunities for growth through VikingCloud solutions.
• Help customers create value and growth while creating opportunities for VikingCloud to grow within the accounts.
• Work closely with VikingCloud’s Product, Sales, and Marketing teams to ensure alignment across the customer lifecycle.
• Maintain VikingCloud’s position as the trusted global partner for cybersecurity and compliance solutions.

Key Responsibilities

• Own and nurture executive-level relationships across a portfolio of tier-1 acquirer and payment processor accounts.
• Act as the primary point of escalation and strategic advisor to ensure long-term partnership health and retention.
• Serve as executive sponsor for strategic accounts, ensuring high satisfaction, retention, and strategic alignment.
• Oversee management of client requests related to solution enhancements, reporting needs, and coordination of new product releases and implementations.
• Partner with customers to understand their merchant portfolio dynamics, compliance challenges, and growth objectives.
• Define paths of growth for both the customer and VikingCloud.
• Be a thought leader within the customer based on a deep understanding of payments, security, and compliance solutions.
• Work closely with the C-Suite—Product, Security, Technology, Finance, and Operations—to align customer needs with business priorities.
• Provide account-level insights and market feedback to drive innovation of PCI compliance, Cyber Risk Defense, and broader cybersecurity solutions.
• Partner with Product and Engineering to ensure smooth delivery of enhancements and new product implementations.

Qualifications

• Bachelor’s degree (BS/BA) in business, technology, cybersecurity, or related field.
• 10+ years of progressive experience in product management, consulting, or a strategic growth role in the payments industry.
• 5+ years experience in cybersecurity and PCI compliance.
• Experience developing business cases and revenue growth strategies in the payments industry.
• Strong enterprise-level negotiation skills, especially with large acquirers, processors, and global technology clients.
• Exceptional communication skills, including the ability to engage and influence the executive team and C-Suite stakeholders.

Company Description

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster.

• Powered by the Asgard Platform®, the industry’s largest repository of anonymized cybersecurity and compliance event data.
• Continuously monitor and analyze over 6+ billion online events every day.
• Trusted by 4+ million customers to provide predictive intelligence and competitive edge.
• 1,000 dedicated cybersecurity and compliance expert advisors.
• Focus on delivering an exceptional customer experience every day.