[Hiring] Director, Account Management @RxBenefits, Inc.

Role Description

Responsible for leading a Manager of Account Management and a team of Strategic Account Executives with planning and direction, talent acquisition, and Employee Benefit Consultant (EBC) / client relationship development with the goal of improving account retention rates and achieving key performance indicator standards. This role requires approximately up to 50% travel for client or EBC facing meetings.

• Develop and manage talent:
  • Identify the skills and performance criteria necessary for success across a variety of roles.
  • Manage staff to meet and exceed these standards.
  • Assist in creating career-building development plans for staff in coordination with the VP of Account Management and HR.
  • Coach and mentor Strategic Account Executives and Manager of Account Management by observing and providing feedback.
• Assist Vice President of Account Management in yearly strategic planning and execution of the plan.
• Strategize to develop ways to increase client satisfaction and preserve loyalty and market share.
• Build Employer Benefit Consultant (EBC) relationships and maintain proactive outreach to identify changing needs and competitor strategies:
  • Schedule, facilitate, and provide follow-up for a minimum of quarterly meetings with preferred EBC relationships.
• Partner with Business Development to build EBC relationships:
  • Participate in expectations sessions with the EBC.
  • Attend finalist meetings as appropriate.
• Establish departmental goals for service delivery measured through key performance indicators (KPI’s).
• Evaluate team’s performance against the KPI’s and intervene with management direction to assist account management team meet and exceed goals.
• Conduct meetings with account teams and EBC firms to discuss BOB utilization, market updates, obstacles, and dynamics.
• Attend reviews with Strategic Account Executive for development opportunities, at-risk clients, and new business.
• Lead the Team Account Retention Planning (TARP) process focused on saving at-risk clients.
• Ensure that the Account Management department standards, methods, and processes for client service are followed through working with the Manager(s) of Account Management.
• Partner with Account Management leadership to create policies and procedures for Strategic Account Executives to follow.
• Direct Manager(s) of Account Management activities and coach them on handling issues that require escalation.
• Participate in new product/service development teams with other functional team leaders to optimize the launch and other revenue driving processes.
• Identify operational efficiency opportunities and provide business requirements to assist in the evaluation of the impact of these suggestions.
• Assist with marketing programs (surveys, webinars) and participate in internal company marketing and communications (events, recognition, town halls).
• All other assigned duties.

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred.
• Minimum of 10 years of work experience preferred.
• Minimum of 6 years of demonstrated proven progressive leadership experience in the PBM or healthcare related service industry.
• Customer-facing leadership and account relationship strategy experience.
• Capable of interfacing well at all levels within a large organization and client base.
• Project management, planning, and organizational skills.
• Excellent verbal and written communication skills.
• Excellent organization, motivation, leadership, and interpersonal skills.
• High energy, with a strong ‘can do’ attitude.
• Thrives in a dynamic, fast-paced environment with many simultaneous projects.

Requirements

• Based on relevant market data and other factors, the anticipated hiring range for this role is $136,000 to $170,000 annually.
• Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations.
• This role is also short-term incentive eligible; incentive amounts will vary by individual and business goals.
• We are committed to fair and equitable compensation practices.

Benefits

• Remote first work environment.
• Choice of a HDHP or PPO Medical plan; we pay 100% of the premium for the HDHP for you and your eligible family members.
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision).
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance.
• 401(k) with an employer match up to 3.5% available after 60 days.
• Community Service Day to give back and support what you love in your community.
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like.
• Reimbursements for high-speed internet; we’ll send you a computer and monitors to help you do your best work.
• Tuition Reimbursement for accredited degree programs.
• Paid New Parent Leave that can be used for adoption or birth.
• Pet insurance to protect your furbabies.
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most.