[Hiring] Direct Sales Consultant @Vero HR Ltd

Role Description

As a Direct Sales Consultant, you will handle inbound enquiries via phone and email, designing high-quality, tailor-made holidays with a strong focus on customer experience and sales performance. This is not just about quoting holidays; it’s about crafting journeys and confidently guiding clients to the best possible decisions.

• Handle inbound customer enquiries via phone and email
• Create bespoke, high quality travel itineraries tailored to each client
• Convert enquiries into bookings while achieving monthly sales targets
• Proactively follow up quotes to maximise conversion
• Recommend enhancements that improve the overall holiday experience
• Maintain accurate and detailed booking records
• Follow company sales processes and quality standards
• Attend ongoing training and coaching sessions

Qualifications

• Ability to simplify complex itineraries into clear, confident recommendations
• Confident communicators who can explain why certain choices improve the holiday
• Experience designing well balanced travel experiences (timing, location, flow)

Requirements

• Previous UK travel sales experience telephone based, direct to customer (essential)
• Previous experience of using Airline Reservations Systems (Galileo, Sabre, Amadeus, Worldspan) Galileo preferred
• Previous experience dealing with incoming leads via email
• Previous experience using the Dolphin system
• Previous homeworking experience (essential)
• Proven success working to sales targets
• Experience creating tailor made itineraries
• Strong knowledge of USA travel, cruising, and villas
• Understanding of scheduled airlines
• Strong organisational, multitasking, and problem-solving abilities
• Confidence in leading customer conversations and decision-making
• Good IT and keyboard skills
• Flexibility to work shifts, including evenings and weekends

Benefits

• £26,228 basic salary plus commission giving a £35,000 – £40,000 OTE
• 37.5 hours per week, including a one-hour lunch break
• Working hours are 7.5 hours a day between the hours of 9am & 7pm Monday-Friday, 9am to 5pm Saturdays and 10am to 4pm Sundays with a day off in lieu when working weekends
• Fully remote, with all equipment provided
• Excellent remote support and training
• 28 days of paid holiday (including bank holidays), increasing to 33 days for long service
• 5 paid “Me” days per year
• An additional paid day off for your birthday
• Financial, medical, and mental wellbeing programmes