[Hiring] Digital Sales Support Representative @Waste Management, Inc. (WM)

Role Description

This role is remote and not required to be in the office; however, this position requires that the candidate lives within 50 miles of the Phoenix business unit.

The Representative, Digital Sales Support is responsible for facilitating live Chat interactions to guide customers in completing a SMB sale while navigating the WM Web Portal. This role advises and counsels prospective customers through:

• Phone conversations (outbound/inbound)
• Email
• Chat technology
• Other channels to potential clients

Key responsibilities include:

• Personalizing interactions with potential new customers and answering web portal navigation questions efficiently.
• Providing information and options to online customers to assist them in finding the service solution that meets their waste/recycling disposal needs.
• Aligning WM products and services with customer needs, proposing compliant solutions, and increasing profitability and customer satisfaction through consultative selling skills.
• Resolving challenging customer requests and collaborating with Inside Sales Reps/leadership to resolve all customer escalations or issues.
• Using WM sales productivity software tools accurately and consistently (i.e., Salesforce, Chat, conquer, Ambition, pricing tools, etc.).
• Preparing reports as needed and/or handling general administrative duties as appropriate.
• Using authorized systems to gather information, provide information, and/or update customer records.
• Being technically savvy with a high understanding and use of digital products to drive client results.
• Building relationships with buyers within key accounts for sustained and repeatable transactional execution.
• Researching aspects of the waste and environmental services business.
• Closing prospective customer sales using knowledge of WM services.
• Leveraging existing customer relationships to identify new waste stream opportunities.
• Correcting errors for setups and service changes as needed.
• Working to understand customers’ needs, issues, and requests.
• Working with technical/operations staff to proactively address customer needs.

Qualifications

• Bachelor's Degree (accredited), or in lieu of degree: High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 2 years in customer service (in addition to education requirement).

Benefits

• Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.
• Benefits may vary by site.

Company Description

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company provides collection, recycling, and disposal services to millions of residential, commercial, industrial, medical, and municipal customers throughout the U.S. and Canada.

With innovative infrastructure and capabilities in recycling, organics, and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals.

• Largest disposal network and collection fleet in North America.
• Largest recycler of post-consumer materials.
• Leader in beneficial use of landfill gas.
• Growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America.
• Fleet includes more than 12,000 natural gas trucks – the largest heavy-duty natural gas truck fleet in the industry in North America.