[Hiring] Digital Account Manager @the COOL company

Role Description

At the COOL company, we’re redefining how businesses scale through AI-powered marketing. Our proprietary CoolAi platform blends advanced automation with human strategy to drive measurable growth across Paid Search, Social, SEO, and YouTube. We partner with forward-thinking brands to deliver smarter, faster, and more efficient performance marketing.

Responsibilities and Duties

• Campaign Management & Optimization
  • Oversee execution and performance of digital campaigns across SEM, Paid Social, Display, and Video.
  • Monitor and optimize campaigns using both The Cool Company proprietary technology and native publisher platforms (Google, Meta, etc.).
  • Identify performance trends and proactively implement tactical improvements to maximize efficiency and ROI.
• Client Leadership & Communication
  • Act as the primary point of contact for assigned clients.
  • Lead performance reviews, presenting clear insights tied to business outcomes.
  • Translate complex performance data into actionable, client-friendly narratives.
• Strategic Advisory
  • Analyze cross-channel performance data (PPC, SEO, Social, YouTube) to uncover growth opportunities.
  • Develop and present strategic recommendations aligned to client goals (lead generation, revenue growth, brand awareness).
  • Guide clients on budget allocation, channel mix, and scaling strategies.
• Cross-Functional Collaboration
  • Partner with Sales, Ad Operations, and Creative teams to ensure seamless campaign execution.
  • Contribute to creative strategy and messaging aligned with performance insights.
  • Ensure timelines, deliverables, and quality standards are consistently met.
• Revenue Growth & Retention
  • Identify opportunities to expand accounts through upselling and cross-selling.
  • Drive long-term client retention through performance, trust, and strategic value.
  • Support renewal conversations with data-backed performance narratives.

Qualifications

• Digital Advertising Account Management Experience OR, 2+ years of experience in client-facing digital marketing, or performance marketing.
• Exceptional client-facing communication skills (written and verbal).
• Ability to present complex data in a clear, compelling, and actionable way.
• Proven ability to identify upsell and cross-sell opportunities.
• Strong understanding of retention strategies and client lifecycle management.
• Strong organizational and time management skills across multiple accounts.
• Comfort working with AI-driven platforms and automation tools.
• Intermediate to Advanced skills in Microsoft Excel and/or Google Sheets.
• Familiarity with Slack, Microsoft Teams, Click-up, or similar tools.
• Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET.
• Must have a player/coach mentality, willing to both execute and lead.
• Creative confidence and proactive communicator.

Benefits

• Competitive Salary
• Health, Dental and Vision Insurance
• Paid Time Off
• Company Holidays
• 401k