[Hiring] Diagnostic Success Partner @Antech Diagnostics

Role Description

The Diagnostic Success Partner (‘DSP’) is responsible for growing Antech’s customer utilization of the full portfolio (AIS, Sound, IHD/consumables, and innovative reference lab products). This position is poised to provide excellent support to Antech’s current customers and will be aligned with an assigned region.

• Determines the set of clients on whom to focus growth efforts and works with field sales team to achieve growth goals.
• Calls all identified customers on a regular cadence to provide superior customer service and remains solution-driven with all customers and/or customer concerns to achieve long term goal of customer retention.
• Monitors customer retention list monthly and reviews territory growth goals to identify opportunities for growth or areas of attrition risk.
• Coordinates with Marketing and Sales team to target specific areas for customer growth and retention.
• Makes calls (in-person or virtually) to hospitals to discuss areas of opportunity and provide support.
• Informs customers about Antech’s innovation efforts and new products and programs to grow customer utilization of products using growth marketing programs and tools.
• Works with marketing team to identify needs for growth marketing tools and resources.
• Effectively uses multiple software systems to service accounts and maintain company records, including Salesforce.com, RingCentral, Microsoft Teams, and Microsoft Office.
• Demonstrates proficiency in the entire Antech product and service portfolio.
• Attend applicable business meetings to discuss hospital performance and areas of growth opportunities.
• Build and maintain relationships with referral sources to connect DSMs with new business opportunities.
• Conducts research prior to the site visits to obtain information and insight to anticipate issues and enhance the overall customer experience.
• Coordinate daily support activities and customer activities at meetings as assigned.
• Responsible for accurate data collection, processing, modeling and analysis to identify opportunities.
• Possess strong problem-solving skills but is also able to effectively route issues to the proper associates for resolution.
• May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
• May be assigned other duties to support customer growth, retention, and support.
• Navigates through ambiguous situations in a manner consistent with the Five Principles of Mars and uncompromising integrity.

Qualifications

• Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) or on-the-job experience in sales in a related field.
• Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant.
• 2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required.
• Knowledge of Diagnostic services is strongly preferred.

Requirements

• Ability to maintain professionalism at all times with both internal and external customers.
• Ability to interact and work positively with a variety of people and departments, in person and over the phone.
• Ability to communicate effectively and positively with all levels of personnel on the phone.
• Excellent interpersonal, communication, negotiation, and collaboration skills.
• Strong analytical skills with extreme attention to detail.
• Must have the ability to take own initiative and work independently.
• Flexible and adaptable attitude to cope with fast changing and complex environment.
• Agile at learning new and existing software with a low time to proficiency.
• Ability to analyze and interpret large amounts of data, and synthesize them into an actionable plan using assigned CRM.

Benefits

• Paid Time Off & Holidays
• Medical, Dental, Vision (Multiple Plans Available)
• Basic Life (Company Paid) & Supplemental Life
• Short and Long Term Disability (Company Paid)
• Flexible Spending Accounts/Health Savings Accounts
• Paid Parental Leave
• 401(k) with company match
• Tuition/Continuing Education Reimbursement
• Life Assistance Program
• Pet Care Discounts