[Hiring] Dental Call Center Treatment Coordinator @Empower Dental Group

Role Description

Empower Dental Group is a growing multi-location dental group in Los Angeles with a steady flow of full-arch implant (All-on-X) and cosmetic veneer leads from our marketing. We are hiring a Remote Call Center / Treatment Coordinator who owns these high-ticket leads from first contact to booked consultation to signed case. This is a sales-and-care role, not a front desk role. You will work directly with our doctors and marketing team.

What you will do

• Respond to new implant and cosmetic inquiries within minutes by phone, text, and email, and book consultations.
• Run a disciplined follow-up cadence on every lead until they book or close out.
• Pre-qualify patients: dental history, goals, smile expectations, budget, and financing readiness.
• Present full-arch implant plans ($25K-$60K+) and veneer/smile makeover plans ($10K-$40K) and the financial options with confidence.
• Walk patients through third-party financing (Proceed, Cherry, Sunbit, CareCredit) and in-house plans.
• Coordinate consult logistics with the office team, confirm appointments, and reduce no-shows.
• Track every lead in our CRM and report weekly on booked, shown, and closed cases.
• Maintain HIPAA compliance in all patient communication.

Qualifications

• 3+ years as a dental treatment coordinator or dental call center/scheduling coordinator, with direct experience presenting and closing implant, full-arch, or cosmetic/veneer cases.
• Comfortable discussing five-figure treatment fees and handling objections.
• Experience with dental financing partners and pre-qualification.
• Dentrix or Open Dental, plus a CRM (we will train on ours).
• Fast, organized, and self-managing; this is a remote position and you will be measured on results.
• Reliable home office, quiet environment, and strong internet; available during Pacific business hours.
• Bilingual (Spanish, Armenian, Farsi, or Russian) is a plus.

Compensation

• $25-$35 per hour base, depending on experience.
• Bonus per consultation booked and per case started.
• Health benefits and paid time off.

Benefits

• Bonus based on performance.
• Flexible schedule.
• Health insurance.
• Opportunity for advancement.
• Paid time off.
• Training & development.

How to apply

Tell us in a few sentences about the largest implant or cosmetic cases you have helped close and how you handled the financing conversation. Candidates who address this will be prioritized.