[Hiring] Deal Desk Analyst 2 @Hyland

Role Description

The Deal Desk Analyst 2 is responsible for the management and execution for all quote-to-cash activities. This includes but is not limited to an understanding of all the company’s product lines and the ability to analyze deal structures and lead them through to execution.

• Management of all quote-to-cash activities within assigned vertical with expertise in deal structures; apply deal structure knowledge to ensure deals are structured and processed efficiently to maximize sales and profitability.
• Serve as an advisor to the sales team on deal structure and the quoting for standard contracts.
• Communicate with multiple departments to review and escalate routine issues that arise from the quote-to-cash process.
• Review all contractual terms and conditions, verifying compliance with internal policies and corporate initiatives; communicate these accounting and audit guidelines, contractual terms and exception management clearly and directly to sales and sales leadership.
• Work closely with key stakeholders to ensure assigned contracts and quotes are worked to completion with oversight as needed.
• Review, investigate and resolve operational questions and issues for account managers and clients.
• Facilitate timely, seamless handoffs to customer operations, including all required documentation.
• Work with IT to troubleshoot data transmission issues between systems, as needed, and implement process changes as required.

Qualifications

• Experience as a Deal Desk Analyst.
• Experience in software sales or contract negotiation in the software industry.
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
• Good organizational, multi-tasking, and time management skills.
• Good collaboration skills, applied successfully within team as well as with other areas.
• Good sound judgment and business acumen skills.
• Good interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department.
• Good analytical and problem solving skills.
• Good critical thinking and problem solving skills.
• Good facilitation and project management skill.
• Self-motivated with the ability to manage projects independently to completion.
• Able to thrive in a fast paced, deadline driven environment.
• Able to provide exceptional follow through and be customer-service driven.
• Good ability to handle confidential and sensitive information with integrity, discretion, and tact.
• Good ability to establish rapport and gain the trust of others; effective at gaining consensus.
• Ability to work independently and in a team environment.
• Good knowledge of revenue recognition guidelines.
• Maintain a general knowledge of company's software functionality and comprehension of licensing strategies.
• Up to 10% travel time required.

Benefits

• Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages!
• Hyland Colombia - Indefinite-term contract.

Company Description

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

• The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work.
• Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices.
• We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
• As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities.
• We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.