[Hiring] Customer Team Leader (District Sales Manager), Cardiovascular Disease @Merck

Role Description

The Customer Team Leader (CTL) plays a critical role in establishing our company's customer-focused initiative. This is a field-based sales management position that is responsible for the Los Angeles district, which includes covering the following areas within the state of California: Los Angeles, Riverside, Long Beach, San Bernardino, and Fontana.

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
• Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
• Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
• Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
• Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays.

Qualifications

• Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
• Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence.
• Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently.
• Maintain a customer-focused mindset by actively listening to understand customer objectives.
• Apply expertise in account planning and management, collaborating effectively with cross-functional teams.
• Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
• Solid understanding of Rx Pathways, including prescription processes through healthcare providers, Electronic Health Records (EHR), pharmacies, and knowledge of benefit design and prior authorization requirements.
• Skilled in coaching sales professionals to navigate Managed Care environments.
• Track record of leading successful product launch teams in competitive markets.
• Proficient in leveraging business analytics and technology to generate insights and develop strategies.

Requirements

• Bachelor's degree (BA/BS) with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
• Valid driver’s license.

Preferred Skills and Experience

• Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline.
• At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations.
• Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market.
• Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology.
• Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries.
• Skilled at establishing and maintaining relationships and networks within customer organizations.

Benefits

• Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family).
• Retirement benefits, including 401(k).
• Paid holidays, vacation, and compassionate and sick days.