[Hiring] Customer Renewals Specialist @Automation Anywhere

Role Description

As a Customer Renewal Specialist at Automation Anywhere, you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for:

• Meeting or exceeding assigned sales objectives and quotas for renewal business
• Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
• Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
• Identifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewal
• Educating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
• Maintaining, updating, and managing all SalesForce.com renewal opportunities

Qualifications

• 4+ years of Renewal or account management experience
• Experience selling software products that are on-demand and recurring in nature
• Experience using Salesforce.com as CRM required
• Software Sales experience; SaaS or subscription sales is preferred
• Experience and knowledge of AI, Automation and/or APA preferred

Requirements

• High problem-solving ability to learn and adapt quickly while being a self-starter
• Team-oriented with the ability to succeed in an entrepreneurial environment
• Committed, enthusiastic and coachable with a desire to thrive in sales environment
• Strong presentation and communication skills (verbal, written, and listening)
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

Benefits

• Flexible work schedule / remote roles
• Unlimited Personal Time Off
• 12 holidays off per year
• 4 days volunteer time off per year
• Eligible for 4 company Achievement days off per year
• Variety of health care and well-being benefits
• Paid family/parental leave