[Hiring] Customer Account Manager @Dreyer's Grand Ice Cream

Role Description

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast-paced, and engaging growth assignment working with incredible people from across the globe?

At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s/Edy’s, Skinny Cow, OREO®, Outshine, and Frollies, we know we have the winning recipe.

This is a remote-based position but it is preferred that a candidate be located in the East Coast of the United States.

Main Role and Activities

• Selling, negotiating, and executing business plans.
• Leveraging business intelligence data to create a selling story.
• Managing internal and external cross-functional departments to support the customer.

Objectives

• Communicate as needed with the retailer to collaborate and execute promotions.
• Create new item presentations with data specific information to hold and gain shelf space.
• Create and consistently modify sales forecasts in each category.
• Negotiate monthly promotions with customers.
• Understand customer contracts and work within guidelines to ensure policy compliance.
• Manage trade spend to maximize profitability while maintaining good customer relations.
• Collaborate with outside vendors to create promotional synergies.
• Analyze promotion effectiveness through IRI and other data reports.
• Monitor competitive landscape to ensure exclusivity and deter poaching from other categories.
• Maintain all necessary reporting, promotion calendars, and forecast volume as required.
• Execute all Dreyer’s Grand Ice Cream (DGIC) priorities.
• Collaborate with team members to share best practices and drive customer-related initiatives.
• Become a quality agent by continuously checking our products in various stores and locations.

Maintain Customer Relations

• Frequent customer interaction to implement the annual plan and drive execution.
• Identify gaps between customer plan and customer feedback and propose resolutions.
• Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs).
• Sales (net sales to goal) measurable outcomes.
• Trade spend (to goal).
• Share growth (Year over Year).
• Profitability (Gross margin to Budget).
• Forecasting accuracy (for your accounts).
• Reporting and Administration Accuracy (Promotional Plan).

Qualifications

• Demonstrated ability to take initiative and be proactive in identifying customer issues.
• Proven track record in building effective relationships with customers and internal associates.
• Strong negotiating skills to create win-win outcomes for the company and customer.
• Demonstrated diligence and ability to follow through on all commitments.
• Strong oral, written, and interpersonal communication skills.
• Demonstrated ability to achieve performance goals with minimum direction and supervision.
• Demonstrated solid forecasting skills and the ability to research data from all internal reporting sites.
• 5+ years experience in a Convenience Store sales environment preferred.
• Experience in Ice Cream category preferred.
• College or Undergraduate degree preferred.

Compensation

The pay range for prospective employees in this role is between $90,000 and $110,000 per year. The pay scale takes into account a wide range of factors including skill sets, experience, training, and other business needs.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.