[Hiring] Cruise Sales Consultant @Dreamlines GmbH

Role Description

The main role of a Cruise Sales Consultant is to sell cruise holidays including bespoke itineraries to our customers in order to achieve and exceed sales targets whilst providing an exceptional level of customer service.

• Converting incoming calls, emails, and web chats into bookings to meet personal sales targets.
• Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers' specific requirements including selling cruises, flights, hotel stays, and land tours.
• Upselling and booking ancillary products and services where appropriate.
• Providing excellent call quality compliant with current industry regulations e.g. GDPR.
• Offering exceptional customer service by building rapport and using personal experience – making us stand out from our competitors and to encourage customer loyalty.
• Remaining aware of current offers, promotions, discounts, and marketing campaigns and using this information to maximise sales opportunities.
• Keeping up to date with own product knowledge including completion of all cruise line online learning platforms, attending in-house training, and being aware of current industry trends.
• Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed.
• Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at the time of original booking.
• Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes.

Qualifications

• Previous experience selling cruises or bespoke long-haul itineraries essential.
• Self-driven to work towards and exceed targets.
• Past telephone sales experience preferably in travel retail or tour-operating.
• Dynamic packaging experience preferred.
• Passionate and enthusiastic about selling cruises.
• Homeworking experience preferred.
• Good cruise and travel product and system knowledge.
• Previous experience of using Amadeus/GDS flight systems preferred but not essential.

Benefits

• Competitive basic salary plus lucrative bonus scheme.
• OTE £40K - £45K+
• Access to an employee discount platform which offers savings on many different providers.
• Access to all cruise line incentive schemes e.g., Shine Rewards, Myclubroyal etc.
• Contributory company pension scheme.
• Educational cruise trips and ship visits.
• Discounts on cruises & holidays for family and friends.
• Refer a friend bonus.

Company Description

Das 2012 ge­grün­de­te Kreuz­fahrt­por­tal Dreamlines ist das größ­te On­line-Rei­se­bü­ro für Kreuz­fahr­ten au­ßer­halb der USA. Mit über 250 am­bi­to­rierten Mit­ar­bei­tern be­treibt das Un­ter­neh­men Web­sites und Stand­or­te in den relevantesten Kreuz­fahrt­märk­ten wie Deutsch­land, Groß­bri­tan­ni­en, Aus­tra­li­en und wei­te­ren Län­dern welt­weit.