[Hiring] Credit Card Activation Specialist @MarketSource

Role Description

The Sales Associate is responsible for connecting with existing and potential customers while working on projects requiring strong sales skills to convert calls to sales.

• Process various incoming and outgoing sales-focused phone calls for assigned clients and programs.
• Ensure adherence to corporate and department policies and procedures.
• Call processing includes:
  • Presenting offers
  • Overcoming caller objections
  • Transitioning between script elements
  • Asking for sales
  • Obtaining, entering, and verifying customer information (e.g., names, addresses, credit card numbers)
  • Answering questions, resolving issues, and providing customer service
• Present offers by reading scripted sales presentations verbatim or paraphrasing based on product summary information.
• Maintain established quality and completed calls per hour goals.
• Maintain excellent product knowledge regarding product offers, pricing, and upsells.
• Exercise exceptional customer service skills to optimize each contact with the customer.
• Ensure calls are processed in strict adherence to established policies, procedures, quality standards, and applicable federal laws and regulations.
• Assist in resolving routine program quality issues by identifying issues and researching in a timely manner.
• Maintain required documentation accurately and timely using established systems.
• Maintain strict confidentiality of information provided by customers or data accessed within assigned systems.
• Establish and maintain professional relationships with internal/external customers, team members, and department contacts.
• Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided.

Qualifications

• Ability to work flexible schedules, which may include weekends.
• Bilingual in English, Spanish, French, etc., may be required based on the program.
• Minimum High School education/GED.
• Additional education and/or experience requirements may be required based on specific program.
• Passing program-specific assessments required.

Requirements

• 1 Year Customer Service (Retail, Hospitality, Coordinator, Assistant, Receptionist).
• Call Center Experience (6+ Months).
• Professionally Written Resume.
• Scripting Communication (ability to read verbatim).
• Enclosed workspace (behind a door/no open access) with ability to plug equipment into internet router.

Benefits

• Medical, dental & vision.
• 401(k)/Roth.
• Insurance (Basic/Supplemental Life & AD&D).
• Short and long-term disability.
• Health & Dependent Care Spending Accounts (HSA & DCFSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).