[Hiring] Complex Group Sales Manager @IHG

Role Description

We are seeking a dynamic and results-driven Group Sales Manager to join our Grenada Sales Team. This role will support these properties:

• Six Senses La Sagesse, Grenada
• InterContinental Grenada (opening in 2026)

Location – Remote: Candidate must reside within the US East Coast near a major airport.

The Group Sales Manager will be responsible for driving group room night and event revenue across this portfolio, with a strong focus on the corporate incentive travel market. The ideal candidate will excel at developing and maintaining a robust client base through strategic prospecting, relationship building, and proactive sales efforts across the MW and West U.S. markets and select vertical accounts.

Your day to day:

• Targets group accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals.
• Builds and strengthens relationships with existing and new customers to include but not limited to sales calls, entertainment, FAM trips, roadshows/tradeshows.
• Handles incoming calls for group requests within established guidelines.
• Active solicitation in the re-booking of established customers.
• Regularly scheduled sales/service contacts by telephone or correspondence with assigned accounts.
• Active participation in industry and civic organizations representing opportunities for business.
• Arranging and conducting key on-property site inspections with clients, including entertaining to showcase the resorts.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, airlift, etc.
• Communication to customers, prospects, and in-house departments through:
  • Prompt response to all inquiries or correspondence from customers and prospects.
  • Preparation and submission of reports as may be required by the Director of Group Sales and/or Director of Sales & Marketing.
  • Close interaction with other resort departments in arranging accommodations, services, and special events for our booked business.
  • Maintenance of adequate and current files on assigned accounts.
  • Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups prior to the turnover and continues to be a part for this process after the turnover.
  • Participation in sales department meetings.
• Accountability:
  • Meets and exceeds individual revenue goals.
  • Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.
  • Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing and Director of Group Sales.
  • Identifies revenue opportunities for the hotel based on the event profile.
• Entertainment and travel required.

Qualifications

• College Degree
• Tertiary qualifications relevant to Marketing or Sales would be an advantage
• Minimum 5 years experience in Resort sales representing four and five diamond/star properties
• Track record of achieving sales targets.
• Well-established client database in the designated market.
• Experience selling Caribbean destinations
• Experience exemplifies high-level, professional interaction delivering results consistent with maximizing revenue for all resort operations.

Requirements

• Competent in Word, Excel, PowerPoint and software packages
• High proficiency in English language oral and written skills.
• Technologically knowledgeable and able to apply this to communication/sell on a competitive basis against four and five diamond/star competitive-set properties.

Soft Skills

• Solid communicator with the capability to work well in a team environment that supports overall office success.
• Experience shows a high level of professional integrity in all external and internal interaction and correspondence.
• Able to help set and accomplish goals that meet/exceed expectations.
• Able to work in a fast-paced environment with high volume of clients. Time management and multi-tasking a must.

Benefits

• The hourly range for this role is $30.00 - $40.00 + Bonus Eligibility
• Medical, dental, vision, life, and disability insurance
• Matching 401(k) retirement plan
• Generous paid vacation, holidays, and wellness days
• Global hotel discounts with IHG Employee Room Benefit Program
• Most importantly — Room to Lead with Purpose and Grow with Passion