[Hiring] Commercial Insurance Account Manager @Sihle Insurance Group Inc

Role Description

Join Our Team at Sihle Insurance Group as an Account Manager in Commercial Insurance! Are you ready to make an impact at a leading insurance agency that values innovation, growth, and delivering exceptional results for clients?

We’re looking for an experienced Commercial Lines Account Manager to join our team! If you're a strategic thinker with a focus on customer service and business growth, this is your chance to play a key role in driving client satisfaction and expanding our portfolio.

• We welcome applicants based in Florida - office locations include Tampa, Clearwater, Melbourne, Vero Beach, and Lakeland. Remote work options may be considered for exceptionally qualified candidates who do not reside near one of our office locations.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Active 2-20 Florida Property and Casualty license.
• Minimum of 2 years’ experience managing a retail book of business; 5+ years insurance industry experience.
• Applied Epic experience is a plus.
• Professional verbal and written communication skills.
• Proven ability to manage multiple accounts with strong attention to detail.
• In-depth knowledge of insurance products, markets, rating, and underwriting procedures.
• Proficiency in computer programs, including Word, Excel, and Outlook, and Applied Epic.
• Team player who thrives in a fast-paced environment.

Requirements

• Manage and foster relationships with agency clients, carriers, and producers while ensuring high levels of satisfaction and retention.
• Provide expert advice to clients on insurance options and risk management strategies.
• Handle client inquiries, resolve issues, and ensure seamless communication throughout the account lifecycle.
• Account management responsibilities include, but are not limited to:
  • Process AOR/BOR letters
  • Review policy audits and manage complex audit disputes
  • Prepare pre-renewal summaries and manage policy renewals
  • Gather underwriting data and present risks to markets
  • Create proposals and presentations
  • Renew COI/EOP templates
  • Monitor aged receivables
  • Provide ongoing, timely and responsive support to clients
• Perform additional responsibilities as assigned by Supervisor or Management.

Benefits

• Competitive salary and 100% company paid medical and dental benefits along with 100% company paid life insurance!
• Generous Paid time off: Holidays, Sick, PTO, and VTO (Volunteer Time off).
• Company-paid HSA contribution with eligible plan selection.
• Access to the company-sponsored Employee Assistance Program (EAP).
• Company match 401(k) plan.
• Bonus incentive based on individual/agency performance.
• Enjoy flexible work opportunities and a healthy work-life balance.
• Reduced hour work week with full pay!
• We believe in investing in your professional growth through ongoing training and continuing education opportunities.
• Sihle Insurance Group is committed to giving back to the community and creating a positive and lasting impact.
• As a family-owned business, we prioritize long-term relationships and the well-being of our team.