[Hiring] Collector Insurance Specialist @Philadelphia Insurance Companies

Role Description

We’re looking for licensed insurance professionals to join our virtual call center team. As a Collector Insurance Specialist, you’ll support policyholders, agents, and brokers with new and existing policies combining customer service, insurance expertise, and sales to deliver a positive experience.

In this role you will:

• Provide responsive, knowledgeable support to customers by phone and email
• Respond to customer inquiries about eligibility and coverage; quote and bind new business; process cancellations and non-renewals; and clarify billing questions
• Evaluate risk and determine eligibility within established underwriting guidelines
• Accurately document customer interactions and maintain policy information
• Handle a high volume of inbound calls and outbound customer follow-up
• Build strong customer relationships through prompt, accurate, and friendly service

Responsibilities:

• Deliver responsive, high-quality service to customers and brokers while building strong, trusted relationships
• Process and close new business sales, clearly communicating coverage options, program benefits, and value
• Service existing policies, including policy changes and other transactions within established underwriting authority
• Evaluate applications and risks to ensure appropriate coverage and pricing; escalate complex risks as needed
• Handle inbound customer calls and outbound follow-up to support sales and service needs
• Maintain accurate and timely documentation while following underwriting, compliance, and service standards
• Meet established sales, service, and production goals

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Active Property & Casualty (P&C) or Personal Lines insurance producer license in your state of residence
• Previous experience in a customer-facing insurance sales or service role; underwriting experience preferred
• Strong sales and customer service skills, with the ability to explain coverage, policy, and billing information clearly and confidently
• Strong communication and relationship-building skills with a focus on delivering a positive customer and broker experience
• Strong organization, attention to detail, and ability to manage multiple priorities and follow through in a fast-paced environment
• Collaborative, solutions-focused approach with strong problem-solving and critical-thinking skills
• Proficient computer skills; experience with Dynamics, Genesys, and Microsoft applications preferred
• Experience working in a hybrid or remote environment preferred
• Reliable high-speed internet

Requirements

• Annual salary of $50,000–$55,000 annually, based on experience and qualifications, plus eligibility for overtime
• Employees also have access to a comprehensive benefits package supporting health, financial wellness, and work-life balance, including medical, dental and vision coverage; FSA/HSA options; life insurance; retirement benefits and paid time off
• Weekly schedule: Full-time, 40 hours per week, Monday through Friday, with an occasional rotating Saturday (approximately every 4–6 weeks)

Benefits

• Comprehensive benefit package, which includes tuition reimbursement and a generous 401K match
• Rich history of outstanding results and growth allowing focus on continued growth, new products, people development and internal career opportunities
• Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at PHLY Careers