[Hiring] Collections Agent @Above Lending

Role Description

A Collections Agent will play a crucial role in managing and resolving early-stage delinquent accounts. This position requires excellent communication skills, a strong understanding of customer behavior, and the ability to negotiate effectively. The successful candidate will be responsible for:

• Reviewing and analyzing delinquent accounts to determine the best course of action for resolution.
• Contacting clients via phone and email to discuss their accounts and provide solutions for repayment and long-term goals.
• Negotiating repayment plans with clients in a professional and empathetic manner.
• Documenting all interactions and agreements with clients in the company’s system accurately and promptly.
• Conducting skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques.
• Monitoring accounts to ensure compliance with agreed-upon payment plans.
• Collaborating with internal departments, such as Customer Service and Special Handling, to resolve complex account issues.
• Maintaining up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution.
• Providing excellent customer service and support to clients throughout the resolution process.
• Identifying and escalating unresolved issues to the Operations Manager when necessary.
• Participating in team meetings and training sessions to stay informed about industry trends and updates.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred.
• Minimum of 2 years experience in consumer collections.
• Strong understanding of financial products, services, and regulations.
• Excellent verbal and written communication skills.
• Ability to negotiate and resolve conflicts effectively.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• High level of integrity and commitment to maintaining client confidentiality.
• Ability to work independently and as part of a team in a fast-paced environment.

Requirements

• Availability to work the following shifts: 10am to 7pm.

Benefits

• Considerable employer contributions for health, dental, and vision programs.
• Generous PTO, paid holidays, and paid parental leave.
• 401(k) matching program.
• $18 - $18 an hour.
• In addition to base compensation, this position qualifies for commission. Collections Agents earn a monthly commission based on the percentage of debt collected, subject to the terms outlined in the company's commission plan.
• The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills, and abilities.