[Hiring] Cold Caller / Telemarketer @Ld Call Services Sas

Role Description

We are currently seeking a Cold Caller / Telemarketer to support our client's sales and marketing efforts by proactively contacting prospective homeowners, qualifying leads, and scheduling appointments for the sales team.

The Cold Caller / Telemarketer will be responsible for making a high volume of outbound calls to prospective customers, following an established script and call strategy, identifying customer interest, and converting qualified prospects into scheduled in-home consultations.

The ideal candidate is a confident and persuasive communicator who is comfortable making cold calls, handling objections, engaging homeowners in conversation, and consistently working toward daily and weekly appointment-setting goals. This position requires someone who is results-driven, resilient, organized, and comfortable working in a fast-paced sales environment.

Key Responsibilities

• Cold Calling & Appointment Setting
  • Make a high volume of outbound calls to prospective homeowners using company-provided lead lists.
  • Follow established cold-calling scripts, talking points, and proven call strategies.
  • Clearly communicate the value of the Company's roofing and home improvement services.
  • Identify and qualify prospects based on their needs, interest, and eligibility.
  • Overcome common objections and maintain productive conversations with prospective customers.
  • Schedule qualified homeowners for in-home consultations with the sales team.
  • Follow up with warm leads and prospects who have previously expressed interest.
  • Consistently meet or exceed daily and weekly call volume and appointment-setting targets.
• Lead & CRM Management
  • Accurately document call outcomes, customer information, qualification details, and follow-up requirements in the CRM.
  • Maintain accurate and up-to-date lead information to support sales team visibility and follow-up.
  • Ensure all customer interactions and appointment information are properly recorded.
  • Help maintain lead data quality and identify discrepancies or incomplete information.
• Customer Communication
  • Respond professionally to customer questions and initial inquiries.
  • Listen actively to homeowners and identify their needs before recommending the next step.
  • Provide a positive customer experience during every interaction.
  • Communicate professionally and respectfully, including when handling difficult conversations or objections.
  • Follow up consistently with leads according to established processes.
• Training & Continuous Improvement
  • Participate in regular training and coaching sessions.
  • Continuously improve product knowledge, communication skills, objection handling, and appointment-setting techniques.
  • Apply feedback from management and sales leadership to improve call performance.
  • Stay adaptable as scripts, campaigns, lead sources, and processes evolve.
  • Support the Company's transition toward a more digital-first marketing and lead-generation strategy.

Qualifications

• Previous experience in cold calling, telemarketing, appointment setting, inside sales, or call center environments.
• Strong verbal communication and active listening skills.
• A confident, persuasive, and professional phone presence.
• The ability to build rapport quickly with prospective customers.
• Comfort making a high volume of outbound calls every day.
• Strong objection-handling and problem-solving skills.
• A results-oriented mindset and motivation to achieve measurable targets.
• The ability to follow a structured script while still maintaining a natural conversation.
• Strong organization and attention to detail when managing leads and CRM information.
• Resilience when dealing with rejection and challenging conversations.
• The ability to work independently while collaborating effectively with a U.S.-based team.
• A willingness to receive coaching and continuously improve performance.

Core Competencies

• Communication – Speaks clearly and persuasively, listens actively, asks appropriate questions, and communicates professionally with customers and team members.
• Customer Service – Responds promptly to customer needs, handles difficult situations professionally, and maintains a positive customer experience.
• Productivity & Dependability – Consistently meets schedules, call-volume expectations, deadlines, and appointment-setting objectives.
• Initiative – Takes ownership of responsibilities, looks for opportunities to improve performance, and proactively addresses challenges.
• Stress Management & Resilience – Remains professional and focused under pressure and handles rejection without allowing it to negatively affect performance.
• Teamwork – Works effectively with the sales and marketing teams, welcomes feedback, and contributes to shared goals.

Experience

• 1+ year of professional experience in cold calling, telemarketing, appointment setting, inside sales, or a call center environment preferred.
• Experience in roofing, home improvement, construction, or other home services is a plus but not required.

Language Skills

• Strong English communication skills, both verbal and written.
• Ability to communicate clearly and professionally with U.S.-based homeowners.
• Ability to understand and follow scripts, instructions, correspondence, and CRM notes.

Computer Skills

• Comfortable working with CRM systems and web-based software.
• Proficiency with Microsoft Office/Microsoft 365.
• Experience with Lead Perfection is a plus.
• Ability to learn and navigate new systems and technology quickly.