Role Description
The Clinical Specialist II is an advanced level position with a primary focus in large hospital systems. The Clinical Specialist II is responsible for supporting Masimo Products and maintaining customer relationships with a variety of clinicians and other key stakeholders. This is an advanced level role.
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Consults with healthcare partners and skilled clinicians to identify solutions that consistently deliver optimal care at a lower cost through automating patient management across the continuum of care with Masimo products, measurements, and data.
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Works with Masimo Account Manager to develop and execute a strategy to support the customer’s strategic initiatives.
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Consults on workflow solutions to minimize disruption and maximize efficiency.
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Uncover opportunities to expand Masimo solutions.
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Work with account manager to meet territory sales objectives.
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Develops and maintains an on-going partnership with Masimo customers to meet or exceed their expectations with a primary focus in large hospitals or health systems.
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Ability to prioritize and plan independently, as well as with sales and CS team members to meet the goals of the company and attain customer satisfaction/loyalty.
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Provides advanced troubleshooting and product support.
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Overnight Travel is required (50% or more).
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Performs the Project Management Role, Lead Clinical Specialist Role, or Clinical Specialist Resource Role for on-site implementations, evaluations and additional projects.
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Performs special projects as requested.
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Additional duties as assigned.
Qualifications
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Minimum of 5 years’ experience.
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Exceptional written, oral and interpersonal skills.
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Must be PC literate.
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Excellent organizational skills.
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Ability to work independently.
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Independent problem solving skills.
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Ability to travel extensively.
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Must meet current state and/or professional license requirements.
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At least 2 years’ critical care or related clinical experience (preferred).
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Leadership experience (preferred).
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Track record of creating close client relationships and looked upon by customers as a trusted advisor (preferred).
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Registered Respiratory Therapist or Registered Nurse (preferred).
Requirements
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Registered Respiratory Therapist or Registered Nurse preferred.
Benefits
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The anticipated salary range for this position is $85,000-$120,000 plus benefits.
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Actual salary placement within this range depends on a variety of factors, including skills, education, and professional experience.
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This position is also eligible for variable compensation of up to $20,000, based on achievement of 100% of annual sales objective.
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Masimo offers benefits such as Medical, Dental, Vision, Life/AD&D, Disability Insurance, 401(k), Vacation, Sick, Holiday, Paid Maternity Leave, Flexible Spending Accounts, voluntary Accident, Critical Illness, Hospital, Long-Term Care, Employee Assistance Program, Pet Insurance.
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All benefits are subject to eligibility requirements.
Physical Requirements/Work Environment
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This position primarily works outside of a traditional office environment, making frequent customer contact on a daily basis.
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It requires frequent sitting, standing, walking and lifting (must be able to lift a minimum of 50 pounds).
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Daily use of a computer and other computing and digital devices is required.
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May stand for extended periods when facilitating meetings or walking in the facilities.
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Must be able to travel extensively (both domestically and locally), so the ability to operate a motor vehicle and maintain a valid Driver’s license is required.
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Must have a valid Driver’s license with a driving record that meets company’s insurance requirements.
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The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods.
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Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.