[Hiring] Client Services Manager/Mortgage Specialist/Loan Processor @Hunt St

Role Description

We are seeking an experienced Broker Assistant / Mortgage Sales Coordinator to join a growing Australian mortgage brokerage. This is not a traditional administrative support role. We are looking for a confident, proactive professional who can effectively engage with clients, manage loan pipelines, and help drive mortgage applications through to submission.

• Proactively contact prospective and existing clients to obtain outstanding loan documentation.
• Follow up with borrowers via phone, email, and SMS to ensure applications continue progressing.
• Build relationships with clients and guide them through the mortgage application process.
• Confidently communicate with self-employed borrowers and clients with complex lending scenarios.
• Monitor and manage active loan pipelines to identify and resolve bottlenecks.
• Maintain regular communication with clients regarding application status and outstanding requirements.
• Prepare and send professional, concise, and accurate client correspondence.
• Update and maintain client records within Broker Engine and other brokerage systems.
• Support brokers by ensuring files are complete and ready for submission.
• Coordinate with lenders, brokers, and the credit team throughout the loan process.

Qualifications

• Minimum 5 years of experience working within an Australian mortgage brokerage preferably in a sales focused environment.
• Strong experience using Broker Engine.
• Proven experience in broker support, sales, mortgage processing, loan coordination, or client relationship management.
• Excellent verbal and written English communication skills.
• Strong phone presence with the ability to build rapport and influence outcomes.
• Experience following up clients for documentation and progressing mortgage applications.
• Ability to manage multiple active files and competing priorities.
• High attention to detail while maintaining a strong customer service focus.
• Ability to work independently with minimal supervision.
• Must be able to write coherent and succinct emails to the clients in English.

Requirements

• This role is expected to align with the AU business hours (approx. 9:00AM - 6:00 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
• Work exclusively with the client’s business from their hire date and must not have any other ongoing employment, client work, freelance engagements, or side hustles.
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

Benefits

• Compensation range: PHP 90,000 - PHP 120,000.
• Engagement type: Independent Contractor Agreement.
• Holiday: NSW Holidays.