[Hiring] Client Services Manager, Life Sciences @Odaia Intelligence

Role Description

Reporting to the Senior Director, Business Acceleration, the Client Services Manager, Life Sciences leads the end-to-end customer experience with ODAIA’s products—from kickoff through renewal. You will own strategic customer engagement across the lifecycle, leading data, brand strategy, project planning, and ROI conversations to ensure customers realize measurable value from ODAIA. This is a critical role on a high-performing team, combining industry expertise, account management, and data fluency to help pharmaceutical customers achieve their key business objectives through predictive analytics and data-driven decision-making.

You’ll thrive here if you bring a consultant mindset, enjoy leading structured, high-impact engagements, and are confident in navigating executive stakeholders while delivering clear, insight-driven recommendations.

What You Will Do

• Lead with a Consultant Mindset
  • Act as a trusted advisor to customers, bringing structure, insight, and strategic thinking.
  • Use storytelling and BLUF (Bottom Line Up Front) communication to influence decisions.
  • Bring confidence and clarity to every deliverable and recommendation.
  • Understand the what and the why behind customer requests and strategies, providing recommendations and guidance.
• Own Customer Strategy & Value Realization
  • Translate customer brand, data, and omnichannel strategies into ODAIA solutions.
  • Drive salesforce effectiveness, ensuring reps have actionable insights and optimized workflows.
  • Enable Dynamic Targeting / Segmentation for precise, high-impact customer engagements.
  • Define success metrics and ensure measurable ROI through analytics and reporting.
  • Lead quarterly business reviews and continuously identify growth opportunities.
• Drive Engagement & Account Success
  • Build strong relationships across commercial, analytics, and leadership stakeholders.
  • Align cross-functional touchpoints between customer and ODAIA.
  • Maintain executive-level communication and proactive account management.
• Deliver Structured, High-Impact Projects
  • Lead discovery, requirements gathering, and solution design.
  • Manage project governance, timelines, risks, and dependencies.
  • Run effective, outcome-driven meetings and workshops.
  • Liaise with internal ODAIA stakeholders (ENG, Product, Sales) to review feedback and propose ideal solutions.
  • Consult internal teams about priorities and roadmaps, assessing the business value of customer requests.
• Enable Change & Adoption
  • Drive organizational and process change within customer teams.
  • Educate stakeholders on best practices, methodologies, and insights.
  • Ensure successful onboarding from sales handoff through adoption.
• Leverage Data & Insights
  • Assess customer data, workflows, and analytics maturity.
  • Focus on business analytics, reporting and metrics, generate solid reports to demonstrate ROI.
  • Ensure compliance with data quality, regulatory, and security standards.
  • Understanding of the nuances and application of health and Claims data, the drug development lifecycle, brand launch strategies, health/claims data, modern commercial frameworks, omnichannel strategy, Next Best Action (NBA) orchestration and how to integrate AI into existing CRM (Veeva/Salesforce) workflows.

Qualifications

• 6+ years in consulting, SaaS, or client-facing roles (e.g., Engagement Manager, Consultant, Customer Success) within the Life Sciences industry.
• Strong understanding of commercial pharma (marketing, analytics, omnichannel, commercial excellence).
• Ideally some experience using AI within the industry.
• Proven ability to manage complex, multi-stakeholder projects.
• Exceptional communication skills with the ability to influence technical and non-technical audiences.
• Analytical mindset with experience translating data into actionable insights.
• Ability to operate with structure in ambiguity and thrive in fast-paced environments.
• A proactive, ownership-driven approach with strong attention to detail.
• Attention to detail, taking the time to understand the customer’s needs and challenges.
• Ability to understand business needs and develop consistent, clear analysis and report potential issues.
• Accountable, proactive and agile.
• Action oriented with the ability to work quickly and efficiently in a fast-paced environment.
• Has exceptional communication skills, understand how to influence both technical and non-technical teams.
• Grand vision, low ego, and able to make a big impact.

Benefits

• Values-Based Culture: We Ignite Innovation, Own It, and Stand Together.
• AI-Native Environment: At ODAIA, we don't just deliver AI - we live it. We use AI and agentic automation to 10x our efficiency and impact, encouraging constant curiosity in leveraging and integrating AI.
• Comprehensive Rewards: Meaningful stock option grants, immediate medical/dental enrollment, and flexible time off.
• Remote-First Flexibility: WFH flexibility with intentional, high-value in-person collaboration and socials.

Location & Business Travel

ODAIA is a remote first organization, with employees located across Canada and the U.S. Our primary office hub is located in central downtown Toronto and walking distance from Union Station. This role requires travel within the US and Canada to support strategic customer meetings, industry conferences and internal meetings and offsites.

Employment Verification

Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.

Job Process & Interview Disclosure

ODAIA does not use artificial intelligence (AI) to review applications, filter or analyze resumes. Our recruitment team may use an AI-powered meeting assistant to record and transcribe interviews for note-taking purposes only. This tool helps our recruiters to be fully present during conversations with candidates who provide consent to this tool being used during an interview. This tool is used in compliance with privacy and employment laws across Canada and the U.S. We respect the time candidates invest into participating in our recruitment process. ODAIA is committed to providing timely status updates on hiring decisions to all candidates following their final interview, in accordance with applicable employment laws.

Diversity, Equity & Inclusion

ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, free from discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances.

Accommodations and Accessibility

Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need at any stage of the recruitment process, please contact us at [email protected] .