[Hiring] Client Services Manager @American Heart Association

Role Description

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Client Services Manager for the National Corporate Relations Team. This is a remote position. This is a full-time, benefits-eligible, grant-funded opportunity, with current funding through May of 2029.

In this role, you will be responsible for:

• Providing advanced account services and building on established relationships with customers.
• Managing sales process and activities to ensure excellence and attention to details of the sales support and service effort.
• Daily operations and implementation of client-supported projects, programs, or promotions, including issue management, tracking, and reporting on achievement to defined goals.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally.

Responsibilities

• Serve as primary point of contact for servicing assigned accounts.
• Provide exceptional account support to build and maintain a positive relationship between the American Heart Association/American Stroke Association and the Account.
• Analyze existing accounts, qualify and validate customer-specific needs, and develop solution criteria.
• Maintain and analyze account fulfillment patterns while focusing on underlying issues to eliminate recurring account problems.
• Respond to the needs of the Account, decide which course of action to take, and execute that action with minimal or no consultation or direction.
• Monitor Account preferences, identify and evaluate additional business opportunities with current Accounts to assist in determining focus of growth and/or sales efforts.
• Perform market research to assist in determining pricing strategy for customers.
• Work with leadership and the product team to develop business development strategies for customers.
• Develop product marketing messages for use in collateral and events.
• Forecast and track revenues and activities in a timely manner, helping to generate monthly and end-of-year revenue forecasts.
• Record and report on account interactions, activations, and execution of the supported initiative including tracking progress and reporting.

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, related area or equivalent work experience.
• Three (3) years of experience with Sales, Customer Service, Field Service and/or Marketing.
• Decision making ability towards solving problems, while working under pressure and effectively communicating these solutions to co‑workers and customers.
• Excellent time management skills.
• Excellent in advanced PowerPoint, Word, and Excel and delivering PowerPoint presentations to both large and small groups.
• Ability to effectively interact with corporate representatives at the high management level.

Requirements

• The expected pay range is $75,000 - $85,000.
• Pay is commensurate with experience; geographic differentials to the pay range may apply.
• The American Heart Association reserves the right to pay more or less than the posted range.

Benefits

• Competitive base salary with regular market value reviews.
• Performance and recognition through annual salary planning and incentive programs.
• Wide array of benefits including medical, dental, vision, disability, and life insurance.
• Robust retirement program that includes an employer match and automatic contribution.
• Employee assistance program, employee wellness program, telemedicine, and medical consultation.
• Professional development opportunities including Employee Resource Groups (ERG) and mentoring programs.
• Paid Time Off (PTO) at a minimum of 16 days per year for new employees, increasing based on seniority level.
• Total of 12 paid holidays off each year.
• Tuition assistance for career development related to current duties or potential future positions.