[Hiring] Client Partner @LivePerson

Role Description

As a Client Partner at LivePerson, you will play a critical role in driving business growth through strategic customer relationships and expansion into new markets and business lines. You will serve as a trusted advisor to clients, accountable for delivering revenue growth, customer satisfaction, and operational excellence. This role combines direct client engagement with strategic partner collaboration to deliver transformative outcomes for both LivePerson and our customers in the APJ region.

The single most important outcome for this role is the full ownership of customer P&L performance, ensuring revenue and EBIT targets are consistently met or exceeded while strengthening LivePerson's position as a strategic, long-term partner.

Reporting to the Director of Sales, APAC, this role sits within our Global Sales organization and is pivotal to our expansion in the region.

Key Responsibilities & Impact

• Develop and execute a robust pipeline strategy focused on growing revenue from both existing accounts and new market opportunities.
• Take full accountability for customer P&L performance, ensuring consistent achievement of revenue and EBIT targets.
• Cultivate and manage senior-level relationships with client executives and C-level stakeholders.
• Lead regular updates on account performance and collaborate cross-functionally to align client goals with internal operations.
• Oversee all aspects of customer contracts, renewals, and amendments to ensure alignment with company objectives.
• Represent customer needs and industry trends internally to shape product roadmaps and innovation priorities.
• Promote awareness and best practices for LivePerson’s Conversational AI solutions across client accounts.
• Monitor and analyze customer volumes, forecasts, and key performance metrics to inform strategy.
• Work closely with regional partners to enhance customer experience and deliver high-quality support.

Qualifications

• Typically requires a minimum of 6 years of related experience with a Bachelor’s degree.
• Proven track record of working with C-level executives and delivering strategic account growth in enterprise-level SaaS or Cloud solutions.
• Deep understanding of customer P&L, forecasting, revenue planning, and complex contract negotiation.
• Ability to work on complex issues where analysis of situations requires an in-depth evaluation of variable factors.
• Exceptional stakeholder management skills, capable of translating complex technical concepts into clear business language for executive stakeholders.
• A proactive, results-oriented mindset with a passion for continuous learning in AI and cloud technology.

Benefits

• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.
• Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.
• Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.
• Generous parental leave policy.
• You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs.
• Participate in our Employee Stock Participation Program and receive a discount on company shares.
• We actively support your professional journey with robust programs for growth and learning development, including allocated stipends.
• This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility.