[Hiring] Client Executive @UnitedHealth Group

Role Description

Manage and maintain assigned client relationships through the UHC channel to ensure delivery of OptumHealth solutions and effective product and service expansion to increase revenue potential within client base.

• Identify, develop and manage incremental growth opportunities with existing clients, spanning OptumHealth’s capabilities.
• Retention and growth quota of new business with existing clients.
• Lead the OptumHealth sales process throughout the entire sales life cycle, including RFP and proactive renewal activity, acting as liaison with internal and external parties as required, negotiating and influencing to ensure achievement of goals.
• Coordinate and influence superior service to clients by establishing collaborative relationships with intercompany stakeholders across a highly matrixed environment.
• Monitor client satisfaction and manage key deliverables to sustain and improve client engagement and loyalty.
• Cultivate and deepen complex client relationships at all levels, including senior executives.
• Establish and maintain solid and appropriate working relationships with clients, consultants, channel partners and constituents.
• Monitor and enhance performance of OptumHealth solutions for clients to ensure return on investment, mutual growth/success and client financial performance, including renewal planning, negotiation and profitability levels.
• Build knowledge of entire range of OptumHealth capabilities, health care industry and market trends and dynamics facing clients to understand and advise on clients’ needs and OptumHealth’s value proposition.
• Ability to work independently and as a solid team player, with minimal supervision in a fast-paced, high-intensity environment.
• Communicate and present effectively at multiple audiences and levels (listening, written and verbal communication).

Qualifications

• Sales License or willing to obtain within 6 months of employment.
• 5+ years of sales or account management experience working with national employers.
• 5+ years of proven experience and expertise in health insurance, health care, or related industry such as a specialty clinical solution vendor, benefits consulting, or digital health partner.
• Experience effectively leading the sales process and working cooperatively with extended client team to achieve sales goals.
• Experience in negotiation, influencing, collaboration, and listening skills.
• Experience contributing to the RFP process and finalist presentations.
• Direct experience contributing to the achievement of $6M + total contract value sales annually for employer clients, across health services capabilities.
• Sales and account management work experience working with national employer clients.
• Demonstrated solid working knowledge of claims, marketing and managed care systems, including TPAs, HMOs, ACOs, PPOs, Alternative Networks, managed indemnity plans, and other industry payers.
• Proficiency in Microsoft Office suite and CRM (ex. Salesforce).
• Proven successful track record of managing deep client relationships and upselling health services capabilities in the Employer market.
• Demonstrated success leading progressively complex consultative sales experience and client relationships, influencing senior level executives, consultants, and partners.
• Demonstrated advanced consultative selling skills with the ability to successfully construct solutions that meet client needs and achieve client objectives.
• Demonstrated ability to effectively message, position and present information for client impact and influence.
• Ability to travel 25-50% of the time.
• Driver’s License and access to reliable transportation.

Requirements

• Work experience as client executive assigned to complex, strategic national employer clients.
• Proven established relationships with Optum product and solution sales team and external consultants.
• Proven ability to operate and effectively navigate in a highly complex, matrix environment with a high level of collaboration.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Salary range from $75,000 - $160,000 annually based on full-time employment.
• Eligible to receive bonuses based on sales performance.