[Hiring] Client Enrollment Specialist @Thriveworks

Role Description

Our Center of Excellence is built on a culture of service excellence, and our Client Enrollment Specialists play a vital role in helping individuals begin their mental health journey. This consultative inside sales role combines empathy with sales skills to build trust, understand client needs, and guide prospective clients into care. If you enjoy meaningful conversations, thrive in a metrics-driven environment, and are passionate about helping others while earning uncapped commission, we'd love to meet you.

Responsibilities

• Convert inbound inquiries into scheduled appointments through consultative sales techniques.
• Build trust quickly by understanding each prospective client's unique needs, concerns, and goals.
• Confidently guide prospective clients through the decision-making process using empathy, active listening, and solution-oriented conversations.
• Effectively communicate the value of Thriveworks' mental health services.
• Ask for the commitment and confidently close enrollment opportunities.
• Utilize proven sales techniques to overcome objections while maintaining a compassionate, client-first approach.
• Recommend alternative providers, appointment options, or services when the client's preferred choice is unavailable.
• Maximize conversion opportunities while ensuring each client receives an exceptional experience.
• Consistently achieve or exceed sales and quality metrics including:
  • Conversion Rate
  • Intakes
  • Appointment show rate
  • Revenue Contribution
  • QA
  • Scheduled adherence
  • Productivity

Qualifications

• Sales experience is required.
• Demonstrated success in a high-volume sales environment, preferably inside sales, phone sales, healthcare, digital health, or a similar industry.
• Proven ability to influence, persuade, overcome objections, and close sales.
• Strong customer service and call center experience required.
• Experience in mental health or healthcare preferred.
• Strong verbal and written communication skills.
• Exceptional listening, relationship-building, and problem-solving skills.
• Ability to communicate professionally and empathetically with a diverse range of clients.
• Strong attention to detail and organizational skills.
• Ability to multitask and navigate multiple systems while actively engaging with clients.
• High proficiency with Google Workspace, including Docs, Sheets, and Gmail.
• Experience with CRM platforms, particularly Salesforce, preferred.
• Ability to work independently while also contributing effectively to a team environment.
• Ability to adapt to a fast-paced, evolving organization and changing business needs.
• Must have a designated, quiet workspace that allows for client confidentiality and compliance with HIPAA requirements.
• Reliable high-speed internet connection and ability to meet the technology requirements of a remote call center environment.
• Center of Excellence (CoE) Hours of Operation: Monday–Friday, 8:00 am to 12 am EST; Saturday & Sunday, 8:00 am to 6:00 pm EST (subject to change).
• This is an FT position with benefits, ranging between 32 and 40 hours per week, depending on the business needs.

Benefits

• Competitive compensation + commission opportunities
• 401(k) with employer match
• Medical, Dental, Vision, Life Insurance
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Professional growth and advancement opportunities