[Hiring] Cleanroom Key Account Manager @Vestis Corporation

Role Description

Maintain and grow rental sales, adjacencies sales, direct sales, and customer retention rate in assigned account portfolio. Focus on mid-size Key Accounts that have multiple locations that span multiple Vestis Market Centers and have significant AWRV.

Responsibilities/Essential Functions

• Creates, builds and maintains positive business relationships with existing and assigned Cleanroom customers.
• Ensures world class customer service.
• Tracks all contract expiration dates (CXDs), manages the renewal process, develops and implements renewal plans, and provides timely progress reports for assigned accounts.
• Analyzes reports and presents during operating reviews the status of new and lost business, as well as shrinkage or growth within existing assigned account portfolio on a monthly basis.
• Provides inventory reports, wearer reports, damage/loss reports, and all other special requests from the Primary Customer Contacts as requested.
• Will provide timely follow up to customer headquarters as requested.
• Maintains negotiating and discounting authority with assigned customers, including the establishment of pricing for products, for which KAM may engage in competitive pricing research.
• Resolves account issues with regard to delivery, installation, credit and collections matters, product replacements, returns, and account history questions.
• Works extensively with internal departments to coordinate the management of the accounts, including working with Supply Chain, Operations, Production, Credit/Collections and Marketing.
• Performs other duties as assigned or requested.
• Should be able to identify and implement actions to grow margin while identifying process, and cost improvement plans (which may include price increases) for customers.
• Develop and coordinate sales presentations, business reviews, etc.
• Build strong relationships with the market center operations teams and corporate support staff.
• Fully comply with Contract Renewal policies and procedures.
• Support an environment of continuous mutually beneficial improvements by making suggestions and implementing beneficial changes where possible.

Qualifications

• Demonstrated ability to focus and provide dedicated Service Excellence and Customer Satisfaction.
• Possesses Patience, Ability to Empathize, and Strong Listening Skills.
• Excellent Verbal and Written communication skills.
• Strong attention to detail.
• Highly organized with strong time management skills.
• Strong analytical, problem solving and conflict resolution with strong ability to anticipate and must bring challenging situations under control to mitigate contract-threatening matters.
• Demonstrated ability to work well in a team environment.
• Demonstrated ability to build high, wide and deep internal and external relationships.
• Proven ability to independently prioritize workload and make real time informed decisions.
• Strong documentation skills.
• Exemplifies a competitive, success-driven and thriving desire to win attitude that has yielded results in previous roles.
• Demonstrated capability to influence without authority.
• Keen ability to challenge the status quo without damaging relationships within AUS.
• Excellent working knowledge of MS Office including: Word, Excel and PowerPoint.
• Ability to navigate SalesForce.com.
• Possesses a clear understanding of how “things get done” at Vestis and a proven ability to broker internal collaboration.

Requirements

• A Bachelor's Degree in Business is preferred.
• 3+ years’ account management experience.

Working Environment/Safety Requirements/Physical Requirements

• Remote or Hybrid, depending on candidate location to MC.
• Position requires up to 40% travel.

Company Description

Headquartered in Roswell, GA, Vestis is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America.

• Vestis is a leader in the B2B uniform and workplace supplies category.
• Provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets.
• The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.
• Vestis is an equal-opportunity workplace and is an affirmative action employer.
• We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.