[Hiring] Chronic Care Specialty Sales Representative @MSD

Role Description

As a Chronic Care Specialty Sales Representative, you will drive meaningful patient impact by leveraging our scientific expertise and serving as the primary contact for customers within your assigned territory. As a key member of the local Customer Team, you will collaborate closely with Account Executives, Integrated Delivery Systems leaders, and other field colleagues to deliver seamless, patient-focused solutions.

This is a field-based sales role responsible for covering a specific territory. Travel (%) depends on the needs of the territory and where the selected candidate resides, and overnight travel may be required about 25% of the time to support client meetings and ensure comprehensive territory coverage.

In this role, you will develop and manage relationships with a diverse range of specialty health care customers including:

• Cardiologists
• Other approved specialty physicians
• Physician assistants
• Nurse practitioners
• Nurses
• Pharmacists
• Office managers

You will regularly engage with various health care settings such as:

• Physicians’ offices
• Integrated delivery systems
• Pharmacies
• Hospital clinics

Key Responsibilities

• Develop and execute a territory-level business plan in alignment with company policies, standards, and ethics.
• Maintain current product knowledge and certifications for the company’s portfolio.
• Conduct balanced and compliant product sales discussions with health care providers and business professionals to align customer needs with company products according to product labeling.
• Provide management with regular updates on customer needs, marketplace dynamics, and progress toward quality goals.
• Be knowledgeable on headquarter approved information regarding approved company products, disease, and marketplace.
• Monitor business performance against objectives using company tools to support effective planning and sales impact.

Qualifications

• This position's band level will be evaluated based on candidate's qualifications.

Requirements

• S1 Level: Bachelor’s degree (BA/BS), or High school diploma or equivalent with 0-3 years of relevant work experience, which may include professional sales, marketing, military service, or roles within healthcare or scientific fields such as pharmaceuticals, biotechnology, or medical devices.
• S2 Level: Bachelor’s degree (BA/BS), or High school diploma or equivalent with 3+ years Sales experience or a minimum of high school diploma with at least 6 years of relevant work experience which may include professional sales, marketing, military service, or roles within healthcare or scientific fields such as pharmaceuticals, biotechnology, or medical devices.
• Able to analyze complex data and leverage insights to develop strategic sales plans.
• Comfortable using digital tools and platforms to engage with healthcare professionals.
• Flexible and adaptable to changing market conditions and customer expectations.
• Proven track record of success in both educational and professional environments, demonstrating strong interpersonal, analytical, and communication skills.
• Works well both independently, with excellent organizational and time management skills, and collaboratively within team-oriented settings.
• Valid driver’s license.
• Demonstrate strong ability at building and maintaining customer relationships by understanding and addressing their needs effectively.
• Reside in the territory or within 25 miles of the workload center for designated metro territories, or within 75 miles for non‑metro territories; if outside these distances, candidates must be willing to relocate at their own expense.

Preferred Experience and Skills

• Background in sales, account management, consultative roles, or customer service.
• Experience analyzing metrics to evaluate progress toward goals.
• Minimum of 3 years of relevant sales experience.
• Cardiovascular sales experience with established relationships with cardiologists and endocrinologists.
• Experience launching products and succeeding in competitive markets.
• Ability to simplify complex information and convey technical details clearly.
• Proficient in using advanced analytics to generate customer insights and drive sales.
• Comfortable leveraging multi-channel tools and technology to expand sales reach and impact.
• Demonstrates a proactive learning approach and an agile growth mindset.

Required Skills

• Account Management
• Business Planning
• Client Communication
• Commercial Account Management
• Complex Data Analysis
• Customer Insights
• Customer Needs Assessments
• Customer Relationship Management (CRM)
• Customer Service Management
• Ethical Standards
• Interpersonal Relationships
• Market Analysis
• Medical Devices
• Product Knowledge
• Product Sales
• Sales Forecasting
• Sales Metrics
• Sales Pipeline Management
• Sales Reporting
• Sales Strategy Development
• Self Motivation
• Strategic Sales Initiatives

Benefits

• Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family).
• Retirement benefits, including 401(k).
• Paid holidays, vacation, and compassionate and sick days.