[Hiring] Centralized Leasing Professional @NHE, Inc.

Role Description

The Centralized Leasing Professional is the company's first impression to potential and current residents. Responsible for all sales activities, from lead generation through move in. This includes generating and handling incoming prospective traffic, scheduling tours with onsite staff, qualifying applicants and lease generation. Ensures the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications). The Centralized Leasing Professional will play an instrumental role in nurturing the relationship with the residents throughout their residency by providing high quality customer service. Must be flexible and able to work on any property on a varied schedule and from time-to-time travel and work onsite to assist with leasing needs.

• Train and lead other leasing consultants.
• Coordinate and support all on-site staff in achieving occupancy success and other property initiatives.
• Run reports and present to leadership leasing statistics as required.
• Demonstrate strong sales skills to both internal and external customers.
• Manage the sales process from start to finish to achieve sales goals.
• Ensure that all sales leads via telephone, walk in traffic, internet leads, are followed through until considered “lost” or "closed".
• Find qualified leads through referrals, networking, company supported advertisement and outreach marketing efforts.
• Answer questions and tour apartment homes to determine the needs of potential residents.
• Close the sale/renewal by effectively communicating the value of the community and NHE’s commitment to delivering a quality living environment and home.
• Assess leasing concerns on struggling properties and suggest a corrective course of action.
• Demonstrate customer service skills to both internal and external customers.
• Travel to any property in the portfolio at the request of the COO or Centralized Leasing Manager.
• Use customer service skills to take applicant requests, address applicant concerns and resolve them effectively and efficiently.
• Participate in social media marketing to obtain traffic and assist with brand management.
• Utilize tools and resources to assess community’s market position in surrounding submarket to maintain the advantage above the competition.
• Prepare and assist with all leasing paperwork in a timely and accurate manner.
• Always maintain professional demeanor.
• Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks.
• At the COO’s direction responsible for other administration functions including but not limited to accounting and payroll related functions.
• This job description does not list all functions, and job functions may be added, deleted, or modified at any time by your management team.

Qualifications

• Property Manager’s or PMIC license required.
• Prior leasing or other property management experience.
• Prior experience and strong understanding of LIHTC Section 42 required.
• Prior experience and strong understanding of HUD Section 8/PRAC/HAP/, HOME, HTF, etc. preferred.

Requirements

• Sales-minded individual with attention to detail.
• Self-motivated with the ability to take initiative without instruction.
• Able to troubleshoot and develop an effective course of action.
• Excellent communication and follow-up skills via email, text, writing and phone.
• Positive attitude, strong work ethic and reliable.
• Proficient in Microsoft Office including Word, Excel and Outlook.
• Must have the ability to work with little direction maintaining confidentiality and professionalism.
• Multi-task and be a team player.
• Strong communication skills with outgoing personality.

Benefits

• HDHP Health Insurance Plan.
• PPO Health Insurance Plan.
• Vision Insurance.
• Dental Insurance.
• Short-Term Disability.
• Long-Term Disability.
• Group Life Insurance.
• Health Savings Account (offered for HDHP plan).
• Flexible Spending Account (FSA).
• Employee Assistance Program (EAP).
• 401k Retirement plan.
• 12 Paid Holidays (includes Birthday Holiday).
• Up to 130 hours of PTO.