[Hiring] Care Sales Guide @GoDaddy

Role Description

This role requires availability to work shifts scheduled Monday to Sunday, between 9:00 AM and 11:00 PM. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

• Handle a high volume of inbound contacts by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions.
• Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product.
• Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, as a basis for identifying customer value and potential sales.
• Communicate with confidence, understanding and conviction, aiming to build rapport and sell company products and services that satisfy known customer needs.
• Balance your drive and motivation in meeting the essential needs of customers and achieving your individual targets - and in the process, increase your earnings potential.
• Respond to technical inquiries from customers through various channels (phone, email, chat).
• Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day.
• Flex with customer demand, by seamlessly pivoting to support outbound sales efforts when needed.

Qualifications

• 2+ years’ sales experience with a track record of exceeding targets.
• 2+ years’ experience in a commission, bonus, and/or metrics-driven environment.
• Technical Aptitude: Solid understanding of internet, email, and hosting technology; experience with productivity tools (e.g., Office 365, G-Suite) and online business environments is advantageous.
• Regional Education Requirement - A high school diploma, GED, or equivalent work experience.

Requirements

• Experience owning and/or operating a small and/or midsize business (SMB).
• We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

Benefits

• Paid time off.
• Retirement savings (e.g., 401k, pension schemes).
• Bonus/incentive eligibility.
• Equity grants.
• Participation in our employee stock purchase plan.
• Competitive health benefits.
• Other family-friendly benefits including parental leave.