[Hiring] Care Advocate @Aria Care Partners

Role Description

This position involves providing essential healthcare services to an important contingent of our senior population through innovative collaboration with Medicaid and self-pay approaches.

• Educate prospects on innovative insurance coverages for dental, eye care, and auditory services that may be little or no cost to the subscriber.
• Create a regular cadence of calls to connect and keep in contact with prospects and others influencing their healthcare decisions.
• Utilize best practices in sales and education guidelines to maximize the conversion of prospects to appropriate policies.
• Collaborate with Partners and Clinical Coordinators to address service issues from calls/customers to ensure quality levels are maintained.
• Update current database as needed to ensure resident and facility account information is up to date.
• Maintain and enhance product and technical knowledge in the industry.
• Sell Medicare supplemental policies such as Vision, Dental, Audiology, and Podiatry.
• Meet or exceed monthly sales targets.
• Perform other job-related duties and responsibilities as assigned.

Qualifications

• Must possess a state-issued Health insurance license.
• Associate or bachelor’s degree preferred, or equivalent work experience.
• Experience in selling supplemental policies is preferred (e.g., Vision, Dental, Audiology, Podiatry).
• Experience in the healthcare industry with supplemental insurance policies is preferred.
• Experience making outbound calls successfully engaging with prospects.
• Verbal and written fluency in English is required.
• Fluency in secondary languages such as Spanish or Mandarin is a plus.

Requirements

• Planning/organizing — Prioritize and plan work activities to use time efficiently.
• Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance.
• Proficient with Microsoft Word and Excel – Able to use basic functionality in Excel, Word, Outlook, and other company-based technology platforms.
• Adaptability — Adapt to changes in the work environment, manage competing demands and deal with frequent change, delays, or unexpected events.
• Dependability — Consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Problem solving — A passionate pursuit of identifying prospect or client concerns and seeking resolution.
• Customer service — Quickly manage and diffuse difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments.
• Able to work in a team environment.

Benefits

• A competitive salary complemented by uncapped commission, offering boundless earning potential!
• Target compensation $80,000-$100,000+
• Comprehensive paid training to kickstart your success.
• Activity based onboarding bonuses for new hires!
• Clear pathways for career advancement, allowing you to shape your professional future.
• Flex scheduling available, ensuring a well-balanced life.
• Comprehensive benefit package for you and your family, including:
• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.