[Hiring] Business Operations and Strategy Manager @Counterpart Health

Role Description

At Counterpart Health (CPH), we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant (CA). By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

We are seeking a high-impact Business Operations and Strategy Manager to help drive CPH’s most critical initiatives. This is a pivotal role for an analytical and execution-oriented operator who thrives at the intersection of strategy, operations, and systems design.

You will partner closely with the CEO and leadership team to lead high-priority, cross-functional initiatives across the organization. These may span:

• Go-to-market expansion
• Large customer implementations
• Internal AI adoption
• Product launches
• Operational scale-up
• Other emerging strategic priorities

You will operate as a deployable problem-solver, bringing structure to ambiguity, driving alignment, and ensuring execution against the company’s most important goals.

This role is ideal for someone who excels at driving clarity and momentum in a fast-paced, evolving environment and is energized by tackling new, complex problems across domains.

As a Business Operations and Strategy Manager, you will:

• Lead cross-functional strategic initiatives: Own and program-manage high-leverage projects across CPH.
• Serve as a deployable strategic operator: Step into ambiguous or high-stakes situations, diagnose root causes, and design clear execution plans.
• Architect scalable systems: Build and refine the operational infrastructure to enable sustainable growth.
• Drive analytical rigor: Collect and analyze business data, generate insights, and present recommendations to leadership.
• Build executional rigor: Translate high-level goals into clear plans with workstreams, owners, deliverables, and timelines.
• Align stakeholders across functions: Coordinate across Product, Engineering, Clinical, Commercial, and Operations teams.
• Translate ambiguity into action: Build playbooks and prioritize tasks when coordination breaks down.
• Be a thought partner to leadership: Proactively surface insights, risks, and opportunities.

Success in this role looks like:

• First 90 days: Develop a deep understanding of CPH’s strategy, product, and operating model.
• First 6 months: Manage a portfolio of strategic initiatives across multiple domains.
• First year: Meaningfully reduce organizational friction and improve execution velocity.

Qualifications

• 5-8 years of experience at a consulting firm, in BizOps at a tech company, or in a high-trust internal strategy/Chief of Staff-type role.
• Understanding of value-based care, healthcare operations, and payer/provider dynamics.
• Structured logic thinking, precision in writing, and ability to distill complex problems into actionable plans.
• Experience in driving complex, multi-org initiatives to completion.
• Ability to thrive in ambiguity and fast-paced environments.
• Comfort with shifting priorities and ability to pivot quickly based on business needs.
• Ability to lead without positional authority, earning trust through clarity and quality.

Benefits

• Competitive base salary and equity opportunities.
• Performance-based bonus program, 401k matching, and regular compensation reviews.
• Comprehensive medical, dental, and vision coverage.
• No-Meeting Fridays, monthly company holidays, and access to mental health resources.
• Generous flexible time-off policy.
• Remote-first culture supporting collaboration and flexibility.
• Learning programs, mentorship, and professional development funding.
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
• Reimbursement for office setup expenses.
• Monthly cell phone & internet stipend.
• Paid parental leave for all new parents.
• And much more!