[Hiring] Business Implementation Manager @FleetPride

Role Description

The Business Implementation Manager leads the operational implementation of acquired locations and provides ongoing post–go-live support. This role partners closely with cross-functional teams, regional leadership, and local management to ensure safe, effective integration, operational stability, and performance improvement. The position plays a critical role in driving customer service excellence, operational efficiency, revenue growth, and talent development while serving as a subject matter expert for FleetPride operations.

• Lead operations excellence support across diligence, pre-integration, integration, and post go-live phases for acquisitions.
• Deliver onsite training and SME-level support for service, safety, inventory, and operational standards.
• Ensure compliance with FleetPride safety programs, policies, and procedures.
• Partner with regional and local leadership to support employee retention, morale, and performance.
• Conduct tooling, capex, and talent capability assessments to ensure operational readiness.
• Train leaders and managers on FleetPride service KPIs, reporting, and performance management.
• Support sales and marketing efforts to grow revenue and customer retention.
• Implement processes to improve customer experience, maintenance performance, and warranty compliance.
• Support locations during extended onsite deployments as needed (travel-intensive role).

Qualifications

• High school diploma or GED required.
• Associate’s or technical degree preferred.
• Strong communication and interpersonal skills with the ability to engage in diverse audiences.
• Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
• Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles.
• Ability and willingness to travel up to 75%.

Requirements

• Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing).
• Familiarity with Karmak, Power BI, and Salesforce platforms.
• Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives.
• Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation).

Core Competencies

• Strong operational judgment and decision-making.
• Effective communication and training ability.
• Performance monitoring and continuous improvement.
• Time management and prioritization.
• Analytical and problem-solving skills.
• Technical and industry knowledge applicable to service operations.
• Proficiency with systems, reporting tools, and operational data.

Work Environment

• Combination of indoor and outdoor service environments.
• Exposure to noise, dust, vibration, and varying temperatures.
• 70–80% travel required, including extended deployments.
• Location: Remote with up to 75% travel.

Company Description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!