[Hiring] Broadband Specialist @T-Mobile

Role Description

This role is essential for expanding the customer base through direct community engagement and sales activities. It involves presenting current broadband service offers and facilitating customer transitions to these services. The position requires consistent achievement of sales targets within the direct-to-consumer segment. Success is measured by meeting sales goals and supporting customer satisfaction through follow-up interactions. The work directly contributes to organizational growth and enhances customer experiences in new markets.

Job Responsibilities

• Drive customer acquisition by engaging potential customers through door-to-door and community outreach activities to present broadband service offers.
• Conduct post-sale follow-up interactions to support customer satisfaction and service retention.
• Manage communication of service benefits and address customer inquiries to facilitate informed decisions.
• Collaborate with sales leadership to align outreach efforts with business objectives and market strategies.
• Also responsible for other duties/projects as assigned by business management as needed.

Qualifications

• High School Diploma/GED (Required)
• Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics.
• Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers.
• Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets.

Requirements

• Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
• Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
• Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
• Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
• Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
• Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)
• Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required)

Licenses and Certifications

• Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred)
• Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred)
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

• Travel Required: Yes

Base Pay

• Base Pay: $30,000.00
• Annualized Incentive Target: $48,600
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
• Every employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.