[Hiring] Book Blast Outreach Specialist – Team Lead @Collective Goods Holdings, Inc.

Role Description

We help schools get more books into kids’ hands while making the process simple for educators. You will play a direct role in building home libraries for students across the country. As a Team Lead, you will manage your own calling territory while helping develop and support a team of Book Blast Outreach Specialists. This is a player-coach role for a proven BBOS who is ready to take the next step.

Key Responsibilities

• Territory
  • Call, email, and SMS school contacts to introduce Book Blast and schedule presentations.
  • Confirm attendance, send calendar invites, and handle reschedules with speed and care.
  • Encourage principal participation and ensure the right stakeholders are in the room.
  • Use approved scripts, call sequencing, and scripted rebuttals to handle objections and move prospects forward.
  • Log activities, notes, and outcomes in HubSpot with complete and timely data.
  • Follow compliant outreach practices that respect school policies and student privacy.
  • Participate in special project work including inbound leads, referrals, and win-back accounts.
  • Own a designated special project area as an assigned area of team-wide responsibility.
  • Serve as first tester of new scripting and email templates before rollout, providing feedback to help refine and improve.
• Team Leadership
  • Serve as the first point of contact for BBOS team member questions, providing timely guidance and escalating to the Outbound Manager as needed.
  • Conduct regular one-on-ones and call review sessions with assigned BBOS team members.
  • Deliver specific, actionable feedback that helps reps improve skills and confidence.
  • Help calibrate and maintain quality standards across the team.
  • Support onboarding and ongoing development, reinforcing playbooks and booking standards.
  • Identify performance trends and communicate observations to the Outbound Manager.
  • Contribute to a team culture that is accountable, high-energy, and mission-connected.

How Success Is Measured

• Individual Production
  • At least 50 dials per day.
  • At least 8 booked presentations per week.
  • Show rate of 65% or better and principal-present rate.
  • 35% conversion rate from attended presentations to agreements.
  • Agreements within 30 days of presentation.
  • Data quality and process compliance in HubSpot.
• Team Leadership
  • Consistent one-on-one and call review cadence with assigned BBOS team members.
  • Performance trends identified and addressed proactively.
  • Team show rate and booking quality at or above team benchmarks.

Qualifications

• Proven track record as a BBOS with consistent performance against activity and booking metrics.
• Experience with scripts, scripted rebuttals, and call sequencing.
• Clear, warm communication and active listening skills, with prospects and with teammates.
• Ability to give direct, constructive feedback in a way that motivates.
• Strong organization and follow-through.
• Proficiency with HubSpot, Zoom, and Microsoft Office.
• Demonstrated experience navigating school environments and building rapport with busy educators.
• Prior experience mentoring, training, or informally leading peers.

Benefits

• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Flexible Spending Account/Health Savings Account
• Supplemental benefits (critical illness, accident, & hospital indemnity)
• Employee assistance program
• Internet stipend
• Company paid life insurance + buy-up option
• Company paid short-term & long-term disability insurance
• Paid Time Off
• Paid Volunteer Time Off
• Work from home

Work Location

Remote role with calling hours aligned to school time blocks in the assigned region or territory. Weekly rhythm includes team standups, regular one-on-ones with assigned BBOS team members, standups with the Outbound Manager, and call reviews and QA calibration sessions. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times.