[Hiring] Bilingual Sales Support Associate @FICO

Role Description

As a Sales Support Associate, you'll take ownership of the operational backbone that keeps our LAC business moving, turning complex, cross-functional demands into clear execution. You'll sharpen your ability to manage ambiguity and competing priorities. If you're energized by solving operational challenges, driving process adoption across cultures and time zones, and growing your career inside a company that invests in its people, this is where that next step starts.

What You Will Contribute

• Support the operational needs of LAC teams, following and driving adoption of established global processes.
• Partner with internal FICO teams — Sales, Pre-Sales, CSM, Support, Product, Finance, and Accounting — as well as international cross-functional teams across different time zones, fostering a collaborative work environment.
• Build relationships with a broad range of stakeholders, from senior executives to sales support teams, to gather information and support alignment across teams.
• Create and review presentations and documents.
• Maintain and update tracking spreadsheets and dashboards.
• Help coordinate and control internal corporate events and manage vendors.

Qualifications

• Minimum 5 years of experience in sales support, business operations, administrative support, or related areas.
• Bachelor's degree completed or in progress in a related field, or equivalent education/experience.
• Native or highly proficient Portuguese; strong written and verbal English required; Spanish a plus.
• Effective written and verbal communication skills, demonstrated through content development and presentation.
• Excellent organizational skills, with strong prioritization and flexibility to manage multiple tasks amid shifting priorities in a dynamic environment.
• Self-motivated, curious, and current on technology trends, with a strong desire to learn and grow.
• Enjoys working cross-functionally as part of a broader team.
• Proven problem-solving skills, with examples of creative, innovative solutions to business challenges.
• Proven ability to create and maintain spreadsheets, reports, statements, and inventories accurately and with strong attention to detail, using tools such as Microsoft Office, Excel, and Power BI.
• Strong internet research skills and practical knowledge of AI tools to support research and vendor sourcing.
• Experience organizing and executing internal corporate events, including timeline tracking, vendor management, logistics, venue/catering coordination, participant tracking, and on-site support.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.