[Hiring] Bilingual Sales & Appointment Coordinator @Inside Out Hiring

Role Description

The client is seeking a bilingual Sales & Appointment Coordinator to support patient acquisition, appointment setting, and sales activities across multiple healthcare businesses. The role combines consultative sales, patient communication, CRM management, and administrative support responsibilities. The selected candidate will primarily focus on converting and nurturing high quality concierge medicine leads, booking appointments for the pain management practice, and occasionally supporting supplement upsell efforts. During slower sales periods, the role will also assist with back office and administrative support tasks. This position requires excellent spoken English, strong communication skills, professionalism, and the ability to build trust with both English and Spanish speaking patients.

Key Responsibilities

• Concierge Sales & Lead Conversion
  • Conduct consultative sales calls with warm, high quality concierge medicine leads
  • Educate prospective patients about membership programs and wellness services
  • Build rapport naturally and guide leads through the enrollment process
  • Maintain consistent follow up through calls, email, SMS, and CRM workflows
• Appointment Setting & Patient Coordination
  • Qualify inbound leads and schedule consultations for the pain management practice
  • Confirm appointments and maintain communication to reduce cancellations and no shows
  • Assist with patient inquiries while maintaining professionalism and empathy
  • Coordinate scheduling and communication across multiple business lines
• CRM & Pipeline Management
  • Maintain accurate CRM records and pipeline updates across all businesses
  • Track lead statuses, follow up activity, and appointment outcomes
  • Ensure organized documentation and communication history for every patient interaction
• Administrative & Back Office Support
  • Support office staff with administrative overflow tasks during lower call volume periods
  • Assist with scheduling, document preparation, data entry, and file organization
  • Maintain spreadsheets, reports, SOPs, and internal systems as needed
  • Provide post sale and post appointment follow up support to improve customer experience
• Communication & Relationship Building
  • Communicate professionally with both English and Spanish speaking patients and customers
  • Represent the businesses in a polished, trustworthy, and patient centered manner
  • Maintain confidentiality and professionalism while handling sensitive patient information

Qualifications

• Previous experience in sales, appointment setting, customer success, or patient coordination
• Excellent spoken English with a clear and professional communication style
• Fluent Spanish communication skills
• Strong computer and multitasking skills
• Experience using CRMs, scheduling tools, spreadsheets, and communication platforms
• Ability to build trust and rapport naturally over the phone
• Organized and detail oriented with strong follow through
• Comfortable balancing sales responsibilities with administrative support work
• Ability to work independently in a remote environment with minimal supervision

Preferred

• Experience in healthcare, wellness, telehealth, hormone therapy, peptides, supplements, or medical sales
• Experience selling premium or high ticket services
• Familiarity with HubSpot, GoHighLevel, Close, or similar CRM systems
• Experience handling patient communication or healthcare scheduling
• Understanding of consultative sales methodologies
• Familiarity with automation or follow up workflows

Personality Traits

• Charismatic and naturally conversational
• Confident without sounding aggressive or pushy
• Professional, polished, and trustworthy
• Money motivated and performance driven
• Reliable and highly organized
• Adaptable and comfortable switching between sales and administrative tasks
• Empathetic and patient focused in communication
• Self motivated with strong accountability and ownership mentality

Benefits

• Compensation: $8 to $12 per hour + commissions
• Job Status: Full Time
• Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM EST
• Target Start Date: ASAP