[Hiring] Automotive Sales & Service Representative @Military Spouse Corporate Career Network

Role Description

As an Automotive Sales & Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Handle inbound and outbound customer interactions professionally, building rapport and identifying customer needs through effective discovery techniques.
• Present and promote products, services, and membership benefits while tailoring recommendations to each customer's situation.
• Identify potential retention opportunities by educating members on membership benefits, services, and available solutions that align with their needs.
• Apply consultative retention strategies to preserve memberships and strengthen long-term customer loyalty.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Educate customers on available plans, coverage options, features, and value-added services.
• Track all call related information for auditing and reporting purposes.
• Participate in coaching sessions, sales training, team meetings, potential client calls, and continuous improvement initiatives.
• Meet or exceed sales goals, conversion targets, revenue objectives, and customer satisfaction metrics.
• Identify upselling and cross-selling opportunities to maximize customer value and business growth.
• Process sales transactions, service enrollments, and payment arrangements accurately.
• Address customer questions, objections, and concerns with confidence while providing clear and persuasive offers with additional rebuttals when appropriate.
• Upsell every call required.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment.
• Proven ability to meet or exceed sales, conversion, or performance goals.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Strong communication, persuasion, negotiation, and relationship-building skills.
• Excellent active listening skills with the ability to uncover customer needs and recommend appropriate solutions.
• Proven ability to influence customer decisions and successfully retain business through relationship-building and problem-solving techniques.
• Comfortable navigating multiple software applications, systems, and sales tools simultaneously.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and sales experience preferred.
• College degree preferred but not required.

Requirements

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Company Description

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

• With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
• Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.
• You will become a key contributor in making that happen.