[Hiring] Associate Business Operations Manager @Deel

Role Description

You are a passionate business builder at heart. You get energized by tackling complex, challenging, and often ambiguous problems and driving real impact across a business. At Deel, we are our own "Customer Zero." We manage 60,000 EOR employees and 60+ carriers through our own platform. You aren’t just running a program; you are scaling the infrastructure that powers the world’s most complex benefits ecosystem.

You want ownership and rapid growth. You are not afraid to get your hands dirty to get projects implemented. You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with senior stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high-performance team.

Key Benefits & Operations Responsibilities

• Global Expansion & Strategy: Execute on Deel’s global expansion strategy across operations, products, and new markets.
• Global Brokerage Infrastructure: Build and scale our global brokerage network, identifying and vetting the right partners to ensure Deel owns the best "Marketplace" in every one of our 134+ entities.
• Carrier & Provider Relations: Partner with global brokers to optimize carrier relationships, ensuring our "infrastructure" (the network) is reliable, cost-effective, and technically integrated.
• Internal Empowerment (The Lean 5): Enable our lean team of benefit managers to seamlessly manage providers, roll out new benefits, and drive high-impact worker communications.
• Revenue Enablement (Sales/CSM): Work directly with Sales and CSM teams to ensure they are product experts. You will build the materials and processes they need to quote benefits quickly and accurately for Global Payroll and EOR clients.
• Support Experience: Collaborate with the Benefits Services team to overhaul the customer support journey, moving from legacy "complexity" to a seamless, Stripe-like user experience.
• Data-Driven Optimization: Create recommendations by accessing, analyzing, and synthesizing large data sets to improve benefit margins and worker retention.
• Product Synergy: Work with product and development teams to turn operational "headaches" into automated features within the Deel platform.

Qualifications

• 5+ years of work experience in a fast-paced environment (Startup, BusOps, Consulting, or PE preferred).
• While not essential, a proportion of this role will involve optimizing our sales support processes. As a result, sales operations experience would be a significant advantage.
• Knowledge or experience in the expansion of benefits processes, while not essential, would be a significant advantage.
• Advanced experience in the use of the Google Suite, Jira, and Looker is required, as is comfort working with and reconciling financial data sources.
• A solid history of rapid promotion or high-stakes achievement in a top-tier environment.
• A strong foundation in data manipulation and the ability to break complex global problems into actionable steps.
• Excellent written and verbal English. You must be able to distill complex global benefits logic into simple, human language.
• Naturally curious, impact-oriented, and obsessed with building scalable processes rather than manual workarounds.

Benefits

• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.