[Hiring] Area Parts & Service Manager @Stellantis

Role Description

The Area Parts & Service Manager reports to the Eastern Business Center Parts & Service Manager. The Area Parts and Service Manager is a dealer consultant helping with dealer processes in customer experience, warranty, and revenue generating position. They are responsible for an area of Chrysler, Dodge, Jeep, RAM, Fiat, and Alfa Romeo Dealership for the Parts and Service Business.

• Maximizing Area service and parts sales, revenue, customer service, and the development of strategies supporting established targets in his/her area of responsibility.
• Acting as the liaison between the manufacturer and retailer.
• Ensuring proper levels of Customer satisfaction are achieved at dealerships while constructively identifying areas for improvement.
• Supporting dealers with special promotions, warranty claims assistance, and service contract penetration.
• Motivating and leading independent entrepreneurs to higher levels of performance consistent with marketing plans, merchandising, financial statement review, and new product launch training.
• Working with dealer on current programs in aftersales, customer service, and service lane to ensure benefit of customer and dealer from the purchase process to vehicle sundown.
• Growing of the 2nd line Bpro with dealer for all makes programs and used cars.
• Working with independent repair facilities and wholesale distributors to grow dealer wholesale business.
• Working closely with peers and leadership team of both Sales and Network to ensure alignment, perception, and reality of unified front, exceptional support.
• Challenging status-quo, discovering and championing best practice benchmarking, process improvement.
• Developing and raising the technical expertise and competency in the dealership.

The salary range for this role is $82,500 - $100,000 per year.

FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

The position is for an existing vacancy.

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Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• MUST RESIDE IN MARKET (Barrie/Sudbury) and ability to travel regularly within an assigned area.
• Minimum 3+ years sales experience (preference to automotive related).
• Proven success in achieving sales targets.
• Excellent presentation and communication skills.
• Excellent decision-making skills.
• Strong negotiation skills.
• Strong time management skills.
• Legally eligible to work in Canada.

Preferred Qualifications

• Master's degree.
• Bilingual (French & English).