[Hiring] Area Operations Manager @Dent Wizard

Role Description

Reporting to a District Manager/Market Manager, an Area Manager is a front-line leadership position responsible for growing revenue, maximizing asset utilization, and enriching Technician performance in a territory.

Essential Duties & Responsibilities

• Leadership
  • Builds relationships with team and provides daily support, direction, and training.
  • Communicates to keep team informed and up to date in critical information, expectations, company news, etc.
  • Proactively identifies and resolves Technician performance opportunities.
  • Ensures Technicians receive proper technical training and skill development.
  • Holds Technicians accountable for meeting or exceeding Company standards, ethical expectations, and performance criteria.
  • Works with RVP/ROD/DM to forecast staffing levels based on current and new business opportunities.
  • Hires and on-boards new employees, setting them up for success by investing time and educating them on Company performance expectations, processes, and policies.
  • Holds regular team meetings to inform, educate, train, and build morale.
  • Conducts informal and formal performance reviews ensuring employees know their strengths and opportunities for improvement.
  • Develops plans to improve Technician performance and productivity.
  • Promotes the Company's values and value.
  • Provides balanced feedback when goals are exceeded, budgets are met, and shortcomings are overcome in a formal monthly setting.
  • Prepares and delivers Annual Performance Reviews.
• Customer
  • Walks lots to inspect repair quality and identify opportunities to sell additional services daily.
  • Meets regularly with key decision makers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction.
  • Seeks out new business opportunities by effectively building relationships and trust as a valued partner.
  • Addresses customer issues and concerns promptly.
  • Provides customers with regular updates and proactively communicates plans to resolve issues.
  • Leads new FLF/RLE launches; implements seamless vehicle flow processes and manages obstacles to a smooth start-up process.
• Administrative
  • Implements accurate invoicing processes.
  • Manages daily Technician call-ins and administrative tasks.
  • Ensures Technicians have all necessary tools and supplies.
  • Schedules appointments between customers and Technicians when necessary.
  • Supports annual inventory process.

Qualifications

• Proven ability to effectively manage customer relationships.
• Ability to successfully manage and coach employees located at dispersed locations.
• Excellent interpersonal skills.
• Time-management skills.

Requirements

• Prior experience in hands-on account management and/or Sales in a services-based company strongly preferred.
• Automotive service experience is a plus.

Benefits

• Competitive & comprehensive benefit package including:
• Paid time off.
• Medical, dental, vision.
• 401k match (50% on the dollar up to 7% of employee contribution).

Company Description

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees.