[Hiring] Area After Sales Manager @Volkswagen AG

Role Description

In this key position, you will join a dynamic, innovative, and customer-driven Field team and will support our Atlantic-based dealers. Your enthusiasm in satisfying customers, passion for our products, teamwork, professionalism, and an outcome-driven approach will contribute to our mutual success. As Area After Sales Manager, you will:

• Coach dealers and implement business development tactics.
• Leverage marketing programs to ensure the growth of the Parts and Service business.
• Visit dealerships regularly to observe processes and identify performance opportunities.
• Provide face-to-face guidance to implement business plans and strategies to increase Customer Satisfaction.
• Grow Parts and Service market share within agreed-upon business objectives.
• Analyze Financial Statements, review Performance reports, and identify trends.
• Develop comprehensive and innovative service, parts, and accessory sales tactics.
• Work with Dealer Principals, General Managers, and Fixed Operations staff to ensure consistent high-quality customer-oriented processes.

Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications. The salary range for this role is $96,700 – $116,700; actual pay may vary based on experience, education, and internal compensation practices.

Qualifications

• Bachelor's degree in Commerce or Business preferred.
• 3+ years of After Sales experience (Retail or Wholesale).
• 3+ years of supervisory experience preferred.
• Effective communication skills (written and oral).
• Strong analytical skills.
• Leadership and motivational skills.
• Results-driven and resilient.
• Customer focused.
• Strong listening skills with the ability to gain buy-in.
• Win-win collaborative approach.
• Retail experience in service and parts operations within dealerships.
• Field experience with an automotive manufacturer considered an asset.
• Thorough knowledge of the automotive after-sales business.
• Proficiency in Microsoft PowerPoint, Excel, and/or Business Intelligence tools.
• Proven analytical skills.
• Bilingual (English / French) required.

Requirements

• This position is fully remote and requires the successful candidate to work independently while maintaining regular collaboration with dealers, customers, and internal stakeholders.
• Flexibility to travel, attend meetings, and support dealers during business hours as required.
• Overtime may be required from time to time to support operational priorities and business objectives.

Benefits

• Health Insurance Coverage: Comprehensive health, dental, and vision insurance, including a flexible plan.
• Health Spending Account: Extra support for your wellness needs.
• Retirement Plans & Savings: Competitive defined contribution retirement plan and a generous savings match.
• Compensation: Bonus & Merit Program fostering a pay-for-performance culture.
• Vehicle Leasing and Purchase Programs: Discounted rates for leasing vehicles.
• Work Environment: Empowering hybrid work environment (where applicable).
• Personal Days: Days for personal reasons or recharging.
• Volunteer Days: Support meaningful charities aligned with our values.
• Company Designated Holidays: Specific holidays in December for team celebrations.
• Wellness Programs: Initiatives like discounted gym memberships and mental health resources.
• Tuition Reimbursement: Covers approved course expenses for ongoing education.