[Hiring] Appointment Setter (SDR) @HireBoost

Role Description

We are seeking an Appointment Setter (SDR) to join the Patient Enrollment Team and help turn qualified interest into committed consultations. This is not a basic scheduling position . You will act as a sales-minded pre-closer , responsible for:

• Responding to inbound and outbound leads
• Building rapport with patients, caregivers, spouses, adult children, and other decision-makers
• Understanding basic qualification criteria
• Creating value around the consultation
• Scheduling qualified patients with a Sales Closer

You will be measured by both appointment volume and appointment quality . Booking appointments is only part of the job—the goal is to create qualified, committed patients who are prepared for a productive conversation with the closer.

Key Responsibilities

• Respond quickly to new inbound leads and assigned outbound opportunities through phone, text, email, and other approved channels.
• Follow the company's established lead-contact and follow-up process consistently.
• Build rapport with patients, caregivers, spouses, adult children, and other decision-makers.
• Conduct discovery conversations to understand the prospect's needs, concerns, goals, and readiness for the next step.
• Confirm approved qualification criteria before scheduling a consultation.
• Explain the purpose and value of the consultation clearly so prospects understand what to expect.
• Create excitement and commitment around the next conversation without using pressure or making medical promises.
• Encourage appropriate decision-makers, such as spouses or caregivers, to participate in the consultation.
• Handle common objections related to scheduling, timing, and the consultation process using approved language.
• Ask confidently for a firm date and time commitment.
• Use closer calendars efficiently and prioritize appropriate same-day or next-day opportunities when available.
• Follow up consistently with prospects who have expressed interest but have not yet booked.
• Document every interaction accurately in GoHighLevel (GHL).
• Maintain accurate pipeline stages, dispositions, notes, appointment details, tasks, lead sources, and setter attribution.
• Maintain a high level of CRM accuracy and promptly resolve QA or AI-generated exceptions.
• Communicate lead-quality insights, patient feedback, technical issues, and recurring objections to your CSM or Team Lead.
• Participate in coaching, role-play, call reviews, script training, and team meetings.
• Apply coaching feedback quickly and continuously improve your performance.
• Coordinate with reschedulers, QA, Sales Closers, Marketing, and other team members to ensure qualified opportunities are not lost.

Qualifications

• At least 2 years of experience in appointment setting, SDR, inside sales, call-center sales, patient coordination, customer service, or another phone-based sales role.
• Strong spoken and written English with clear, warm, confident, and professional communication.
• Comfortable having meaningful phone conversations and building rapport quickly.
• Ability to follow a proven script while keeping conversations natural and personalized.
• Comfortable asking qualification questions, handling objections, and confidently requesting an appointment commitment.
• Strong follow-up and organizational skills.
• Experience working with CRM systems.
• Comfortable learning and using tools such as GoHighLevel, Kixie, Zoom, Slack, spreadsheets, and AI-powered coaching tools.
• Comfortable working in a KPI-driven environment where performance, activity, quality, and conversion are measured.
• Strong attention to detail and commitment to maintaining accurate CRM records.
• Ability to work independently from a private, quiet, professional remote environment with reliable high-speed internet.
• Availability for a staggered five-day schedule with assigned weekend coverage.

Preferred Qualifications

• Experience in high-ticket, consultative, healthcare, wellness, or direct-to-consumer sales.
• Experience speaking with older adults, patients, caregivers, spouses, or families dealing with sensitive health concerns.
• Experience with GoHighLevel, Kixie, or comparable CRM and power-dialer platforms.
• Experience working in a remote, KPI-driven sales organization.
• Experience with call recording, call scoring, AI-powered coaching, or quality-assurance systems.

Benefits

• $1,200/month base compensation + commission
• $50 per Detect Kit sold from eligible setter-attributed appointments.
• Fully remote position.
• Full-time schedule supporting department coverage Monday through Sunday.
• Staggered five-day workweek with planned rest days and assigned weekend coverage.
• Performance-driven environment with clear KPIs and opportunities to grow with the team.
• All commissions are subject to the company's attribution, payment, refund, cancellation, and CRM policies.