[Hiring] Appointment Setter & Lead Management Specialist @Inside Out Hiring

Role Description

The client is seeking a full time Appointment Setter & Lead Management Specialist to handle inbound lead follow up, appointment scheduling, and lead pipeline management. This role is heavily phone based and requires someone who is confident making outbound calls, following up persistently, and maintaining strong communication with potential customers throughout the scheduling process. The ideal candidate is highly organized, comfortable working in a fast paced sales environment, and adaptable enough to assist with administrative tasks during slower lead periods. This position offers performance based bonuses and strong growth potential for someone who thrives in a sales driven environment.

Key Responsibilities

• Lead Follow Up & Appointment Setting
  • Respond quickly to inbound Facebook and marketing generated leads
  • Make outbound calls to follow up with leads throughout the day
  • Qualify potential customers based on provided criteria
  • Schedule on site appointments for the sales team
  • Maintain consistent communication with leads to maximize conversion rates
  • Use persistence and follow up strategies to re engage older leads in the pipeline
• CRM & Pipeline Management
  • Manage and update lead information inside Go High Level CRM
  • Track lead activity, follow up attempts, and appointment statuses
  • Ensure accurate documentation of customer interactions and appointment details
  • Organize lead pipelines and maintain workflow efficiency
• Sales Coordination & Administrative Support
  • Coordinate appointment schedules with field sales representatives
  • Dispatch sales representatives for scheduled on site visits
  • Assist with administrative tasks during slower lead flow periods
  • Support operational organization and communication between teams
  • Prepare and organize templated customer estimates for the sales closer using pre established formats and processes
  • Ensure estimates are accurate, properly formatted, and ready for the sales team to present to clients
  • Support the closer by maintaining organized documentation and administrative preparation for appointments

Qualifications

• Fluent English and Spanish communication skills
• Very neutral English accent required
• Previous experience in appointment setting, sales, SDR, call center, or lead generation roles
• Strong phone communication and objection handling skills
• Comfortable making high volume outbound calls daily
• Experience working with CRM systems
• Ability to multitask and stay organized in a fast paced environment
• Reliable internet connection and quiet work environment

Requirements

• Experience in home services industries such as electrical, HVAC, plumbing, solar, or related fields
• Familiarity with Go High Level CRM
• Experience handling inbound marketing leads from Meta or Google campaigns
• Previous experience supporting U.S. based service businesses
• Experience coordinating schedules or dispatching field teams

Personality Traits

• Persistent and resilient under pressure
• Self motivated and money driven
• Professional while still engaging and personable
• Strong sense of humor and ability to build rapport naturally
• Resourceful and proactive problem solver
• Comfortable adapting to changing priorities