[Hiring] Appointment Setter @Ovadia Heart Health

Role Description

• Connect With Warm Leads
  • Respond promptly to new inbound and pre-qualified leads.
  • Contact prospects by phone, SMS, and email.
  • Build rapport and create a positive first impression of Ovadia Heart Health.
  • Engage prospects in a friendly, professional, and conversational manner.
• Qualify Prospects
  • Ask thoughtful questions to understand a prospect’s health goals, challenges, motivation, and interest in our programs.
  • Determine whether the prospect is a potential fit for Ovadia Heart Health.
  • Confirm that prospects understand the purpose of the consultation and are prepared to have a meaningful conversation with a closer.
  • Identify potential concerns or barriers and communicate relevant information clearly.
  • Avoid simply booking appointments—focus on scheduling qualified prospects who are likely to show and engage.
• Schedule Appointments
  • Schedule qualified prospects directly onto the appropriate closer’s calendar.
  • Ensure appointments are scheduled accurately and with the appropriate team member.
  • Clearly communicate appointment details and expectations to prospects.
  • Help maximize appointment show rates through timely reminders and follow-up.
• Follow Up
  • Follow up consistently with prospects who do not initially respond or who are not ready to schedule.
  • Re-engage prospects who previously expressed interest.
  • Maintain organized follow-up activity within our CRM and sales systems.
• Support the Sales Team
  • Provide closers with accurate and useful information about each scheduled prospect.
  • Clearly document conversations, qualification details, and relevant notes in the CRM.
  • Communicate important prospect information to the appropriate closer.
  • Work collaboratively with the sales team to improve lead conversion and the overall prospect experience.
• Hit Performance Goals
  • Consistently meet or exceed goals for lead response time, conversations, qualified appointments, show rate, and other key performance metrics.
  • Take ownership of your results and continuously look for ways to improve.
  • Participate in ongoing sales training, coaching, and performance development.

Qualifications

• Excellent phone presence and clear, professional communication.
• Strong active-listening skills and the ability to ask thoughtful questions.
• Natural ability to build rapport and establish trust quickly.
• Confident, friendly, and personable communication style.
• Strong organizational skills and attention to detail.
• Ability to manage multiple leads and follow-ups without losing track of details.
• Comfortable using CRM, phone, SMS, email, scheduling, and other technology platforms.
• Highly responsive and dependable.
• Coachable and open to feedback.
• Self-motivated and accountable for achieving performance goals.
• Professionalism and empathy when discussing sensitive health and personal goals.
• Ability to work effectively as part of a sales team.

Requirements

• Appointment setting or inside sales experience.
• SDR/BDR or call center experience.
• Experience working with inbound or warm leads.
• Healthcare, wellness, nutrition, fitness, or other health-related experience.
• Experience using a CRM and sales communication platforms.
• Experience scheduling consultations or appointments for a sales team.
• Prior healthcare or sales experience is helpful, but not required.

Benefits

• This position offers a competitive performance-based compensation structure designed to reward both consistent appointment setting and quality leads that convert into clients.
• Base: $22/hour
• Completed Appointment Set: $20 for each qualified appointment that is scheduled and completed with the assigned closer.
• No-Show Appointment: $10 for each qualified appointment that is scheduled but does not show.
• Closed-Sale Bonus: Additional 1% bonus on collected revenue when the assigned closer makes a sale from an appointment you set and payment is successfully collected.
• This structure provides the opportunity to increase your earnings based on both appointment volume and the quality of the prospects you schedule.

Company Description

• You’ll have the opportunity to be part of a mission-driven organization focused on making a meaningful impact on people’s health and quality of life.
• As an Appointment Setter, you’ll play a critical role in the first stage of the client journey—helping interested individuals understand their next steps and connecting them with the right member of our team.
• If you’re energized by conversations, motivated by results, and passionate about helping people, we’d love to hear from you.